Does Utica National Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Utica National Insurance Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Utica National Insurance Group. This rating has been stable over the past 12 months.

How satisfied are employees working at Utica National Insurance Group?

61% of Utica National Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Utica National Insurance Group 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Utica National Insurance Group?

Underwriter (17) , Claims Adjuster (9) , Claims (7) , Commercial Lines Underwriter (6) , Claims Specialist (5) , Supervisor (5) , Commercial Underwriter (4) , Manager (4) , Senior Claims Specialist (4) , Associate Underwriter (3) , Senior Underwriter (3) , Claims Representative (2) , Information Technology (2) , Intern (2) , Internship (2)

What are the pros of working at Utica National Insurance Group according to real employee reviews?

"Great people to work with" ((in 22 reviews)); "Good work Life Balance and" ((in 10 reviews)); "Work from home was only positive" ((in 10 reviews)); "Very supportive environment; coworkers were great" ((in 9 reviews)); "Decent pay." ((in 8 reviews))

What are the cons of working at Utica National Insurance Group according to real employee reviews?

"The year I worked there 3 persons left because of his poor management old school bully style." ((in 14 reviews)); "Affordable benefits" ((in 7 reviews)); "Management and Upper Management were difficult to work with to achieve results or growth opportunities" ((in 5 reviews)); "Benefits could be better; health insurance was expensive with high deductibles." ((in 3 reviews)); "convenient as reviews and salary increases and bonus are the first quarter of the following year." ((in 3 reviews))

What are employees saying about Utica National Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Utica National Insurance Group layoffs and their outlook for job security at Utica National Insurance Group in 2026.

What are the top reviewed Utica National Insurance Group locations?

New Hartford , Utica , Atlanta , Boston , Columbus , New York , Woodbury , Albany , Boston , Buffalo , Syracuse , Clinton , Charlotte , Dallas , Doylestown , Pittsburgh , Marlborough , Wakefield , Columbia , Duluth , Norcross , Midwest City , Pleasant Hill

Utica National Insurance Group reviews

3.5

61% would recommend to a friend

(195 total reviews)

Kristen Martin

47% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Utica National Insurance Group has an employee rating of 3.5 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Utica National Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

195 reviews

1.0

Mar 26, 2014

Don't work here!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is on par for industry but you will work long hours. Co-workers were great!

Cons

High combined ratio and financially unstable. 1950's management mentality. Employee moral is very low and everyone walks on eggshells. Managers don't look out for their employees only themselves!

3.0

Feb 12, 2014

Utica National needs to figure out who they are.

Marketing representative

Recommend

CEO approval

Business Outlook

Pros

Some good niches. They need to get their systems working better and be user friendly for agents to want to use them.

Cons

Has a "BIG" expense problem. Hasn't made an underwriting profit in a number of years. Management is to provincial in their thinking.

1.0

Dec 5, 2013

Changing Company and not for the better!

Senior wc claims specialiist

Recommend

CEO approval

Business Outlook

Pros

It used to be a great company to work for when I had started 10 years ago when employees were valued.

Cons

Values have changed over the years,offices being closed, dedicated employees fired or let go. Jobs posted but qualified people not hired, instead inexperienced people get the jobs for less pay. Work sent to India with poor customer service are only a few things going on.

Viewing 184 - 186 of 195 Reviews

Jobs at Utica National Insurance Group

Customer Service Representative I (Remote)

Property Claims Specialist-Homeowners (inside desk)

Errors & Omissions Supervisor (hybrid)

Senior Claims Specialist - Auto Bodily Injury (Charlotte, NC; hybrid)

Executive Commercial Lines Underwriter - Eastern Regional Office