Is VCA a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at VCA have rated their employer with 2.6 out of 5 stars in 189 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at VCA now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at VCA .

Does VCA pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at VCA with 3.0 out of 5 stars based on 189 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at VCA.

How happy are Customer Service (CSR) professionals working at VCA?

39% of Customer Service (CSR) employees at VCA would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated VCA with a 2.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.2 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (83) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits were good and given after 30days" ((in 212 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 98 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 80 reviews)); "Staff is great and friendly." ((in 68 reviews)); "Good work environment." ((in 24 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 243 reviews)); "Some managers have difficult managig styles." ((in 61 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 47 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 44 reviews)); "there is no work/life balance" ((in 42 reviews))

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VCA

Part of Mars

VCA Customer Service (CSR) reviews

2.6

39% would recommend to a friend

(189 total reviews)

Patty Wu

4% approve of CEO

23% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Compensation and benefits

2.7

Career opportunities

2.3

Senior management

2.2

Culture & values

2.2

Work/Life balance

Customer Service (CSR) employees have rated VCA with 2.6 out of 5 stars, based on 189 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. VCA is rated 23% below average by Customer Service (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

189 reviews

2.0

Jan 22, 2026

Working at VCA Terrell Animal Hospital

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Being around animals, consistent pay, consistent hours.

Cons

Terrible leadership, bullied by co-workers and leadership, un-realistic expectations, terrible hours, client base is entitled and will yell at you and management won’t support you/ not take you seriously, little to no encouragement

VCA Response

5mo

Thank you for sharing your feedback. Any form of bullying or unprofessional behavior is unacceptable and does not reflect the environment we expect in our hospitals. VCA is committed to fostering respectful, supportive workplaces through consistent leadership training, clear expectations, and resources that help teams deliver excellent care. We encourage you to contact EmployeeConcerns@vca.com so we can learn more and address the concerns you experienced at VCA Terrell Animal Hospital.

4.0

Jan 18, 2026

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great work environment for beginners.

Cons

If you don't do well under pressure then this may not be the job for you.

VCA Response

5mo

Thank you for sharing your experience! As the first hello and last goodbye in our hospitals, CSRs play an important role in our hospitals. The job is very fast-paced and requires strong customer service skills.

1.0

Dec 2, 2025

Meh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good hours, good

Cons

Favoritism, toxic coworker, unpleasant management team,

VCA Response

5mo

Thank you for the review. This is not the Associate experience we want. When you are able, please contact us at EmployeeConcerns@vca.com with more details. We are here to listen and help.

Viewing 7 - 9 of 189 Reviews

Jobs at VCA

Client Service Representative

Seeking Outgoing Customer Service Representative

Client Service Representative

Client Service Representative

Cottonwood Heights, UT

$36K - $47K /yr

(Glassdoor est.)

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Client Service Representative

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Working at VCA Terrell Animal Hospital

CSR

Meh

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