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VSP Vision Care

Part of VSP Vision

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VSP Vision Care reviews

3.7

74% would recommend to a friend

(408 total reviews)
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Kate Renwick-Espinosa

80% approve of CEO

65% positive business outlook

VSP Vision Care has an employee rating of 3.7 out of 5 stars, based on 408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The VSP Vision Care employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

408 reviews
1.0
Sep 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Nice coworkers, vision care is interesting

Cons

I noticed some comments here... here is my take on it: The benefits are NOT better than working for the government... especially in regard to retirement!! The only better benefit is the vision benefits... but who needs three pairs of sunglasses a year? I would rather be paid better, and in relation to my abilities and the product I produce. I don't need a bunch of glasses gathering dust in my drawer. If you start in customer service expect to stay there for a very very long time, if not indefinitely. HR does not recognize competent, hard-working and dedicated employees. If you want a decent job there, don't expect to move up... you need to bring your experience from the outside, as can be seen throughout the company. If you think the onsite cafe and cake day is a perk: expect to gain at least 10 to 15 pounds while working there... this place not a healthy environment mentally of physically. The programs implemented to show a 'healthy work force' are implemented for public relations reasons. Find yourself a better job and get treated much better, especially if you work in the military-like customer service sector of the company. Pay is horrible.

1.0
Aug 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Great 401K, Medical, Dental & Vision coverage

Cons

The work atmosphere in Customer Service is stale. Constant-changing work schedules, high turnover (yes, even during the state of this economy) and on the phones for 98% of the work day make it impossible to get to know any of your team co-workers very well. I can't have a normal, work-related conversation with a co-worker or supervisor without receiving a phone call which takes priority. Management is out of touch with the job that I do that any advice or mentoring that is provided is irrelevant to the job. Resources for truly understanding more about my workflow are few and brief. Company gave me 4 months of training but after 9 months on the job, realize that the classroom training provided was not even half of the knowledge it takes to provide exceptional customer service. Company's setup for providing knowledge to our customers is by reading verbatim from a resource online with disregard as to whether I understand the 'whys & hows' of the info I'm providing. Finally, employee performance evaluations and grievances are not private. They are made public in various ways and in very grade school fashion.

3.0
Aug 8, 2012
Recommend
CEO approval
Business Outlook

Pros

Overall, individual contributors are good people.

Cons

Poor in diversity. Senior management is 95% white and the company discriminates for the management positions by making sure they hire only whites for management positions.

Viewing 391 - 393 of 408 Reviews

Glassdoor has 456 VSP Vision Care reviews submitted anonymously by VSP Vision Care employees. Read employee reviews and ratings on Glassdoor to decide if VSP Vision Care is right for you.