Good Company, Horrible Role
Pros
-Benefits for 401k are good if you have a long career at Vanguard, vesting is like 6 years so you get very little if you stay for less than that -People at Vanguard are nice
Cons
-Call Center, Calls are often back to back with limited time off the phone, lunches are constantly cut to 30 minutes to keep clients happy -Management thinks that bringing in new crew will solve all their problems while spending no effort on actually retaining crew so they lose crew as fast as they bring them in -Little focus on your personal development, they will discuss opportunities but they are the last priority - Software and Policy Limitations leave front line crew to get screamed at by irrational clients for something front line crew can do nothing about -Managers and management roles seemed to be picked purely through networking rather than business results/potential, they will make you stick it out several years in the call center for most people before you are even considered to apply to another role
