Vanguard reviews

3.7

68% would recommend to a friend

(6,299 total reviews)

Salim Ramji

75% approve of CEO

66% positive business outlook

Vanguard has an employee rating of 3.7 out of 5 stars, based on 6,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vanguard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Dec 25, 2018
Recommend
CEO approval
Business Outlook

Pros

If you've never completed an internship in college and have little to no experience, this job will put you on the map. Every employer knows Vanguard and after 7 or 8 months in the role you can apply to other companies with a little experience. IF YOU HAVE INTERNSHIP EXPERIENCE LOOK ELSEWHERE. THIS IS A LAST RESORT TYPE OF JOB IF YOU CANNOT FIND ANYTHING ELSE.

Cons

where to begin.... Micromanagement seems like a good start! Every day they give you 30 minutes of break. However, you cannot use it the first hour of work, the last hour, the hour before lunch OR the hour before market close. They lie about what the job entails. No matter what they say, you are a customer service rep who changes passwords and gets yelled and clients for things that are not your fault. Upward mobility is non existent. If you attempt to get a decent job, you will be competing against 100 other customer service representatives for that next job. They tell you to build "your personal brand" but how can you actually differentiate yourself from 100 other employees that have the same exact position. They take away your lunch if it is too busy, and never have solid reasoning behind changes within the company. Management treats employees like little children. It feels as if every team is a kindergarten class and the team leader is their teacher.... AGAIN only take this position if you do not have any other options like I didn't

2.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Solid company, excellent job security, good retirement plan benefits. Good resume builder. Company offers decent perks like on campus gym membership.

Cons

Vanguard is a giant cube farm at it's best. They are so high on themselves they can't see outside their own Vanguard bubble. Wages are pitifully below market averages. The company is riddled with middle management that for the most part add zero value to their departments but rather only care about pushing the Vanguard Kool Aid in the interest of self promotion. Age discrimination and reverse race discrimination is painfully obvious. I have seen first hand very qualified white men later in the careers continue to get passed over for promotions in favor of young minorities or young females that possess half the talent and experience. They preach "equality" in the workplace but do not practice it. And no, I am not one of those that got passed over nor am I an older white man. In fact I got promoted twice in a relatively short period of time at vanguard. However, the overall experience was lousy. They really do not care about the employees but rather they are more concerned about their image as a corporate do gooder. I would never recommend working at this company other than entry level to gain some industry work experience.

1.0
Aug 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Health Benefits, Retirement Pkg, campus, location

Cons

Team Leaders who know nothing about managing people. promotions based on looks and networking, not performance. The phoney "crews views" annual report. Your group or Team are rated and then you are supposed to find ways to improve the group, but you are never given any time to map out a plan or work on it, It's "what was your talk time", how many times did you shove the advise service up a clients ****. After 19 years of above standard performance ratings-36 letters written to Bogle and Brennen by clients thanking me for what I did for them, a new team leader (25 I think) came in and within 6 months I had a needs improvement mid-year, a verbal warning for wearing a full length black leather coat to work, it was only 10 degrees out side but " was that jacket business attire", to a formal written warning in my file for not responding to my TL's crew chat quickly enough. I had had enough- I submitted for retirement 5 days before my 20th anniversary. Better to get them before they got me. I found out my old TL also had two other older 50+ team members who both had 20+ years on the phones do the same thing within 3 mths of me leaving,submit for retirement. I seethe incompetent 25 year old TL is now a "chief of staff" in the co. Vanguard no longer cares about the crew but more important they don't care about the client. Latest trick is Account Reps HAVE to contact 100 clients per mth and sch-(FORCE) an advice meeting with a CFP-goal force people into advice services. Its the only way for management to make money, fees can only go so low. And the new VBA accounts have restricted clients access to long held investments ideas link auto exchanges, auto withdraws, auto investments directly into funds you now only can go to MM and then exchange into the fund of your choice. I worked in HNW and UHNW and VGI management is going to make that segment so angry with the restrictions those clients will leave and there goes there cash cows.

Viewing 100 - 102 of 6,299 Reviews

Glassdoor has 6,990 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.