Vanguard reviews

3.7

68% would recommend to a friend

(6,300 total reviews)

Salim Ramji

75% approve of CEO

66% positive business outlook

Vanguard has an employee rating of 3.7 out of 5 stars, based on 6,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vanguard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
2.0
Mar 28, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Coworkers overall friendly and genuine 2. You'll talk to a lot of different clients and have wide variety of client experiences 3. Paid Series 7/63 training 4. Acceptable ancillary benefits like PTO and a gym on campus

Cons

1. "37.5 hour work week" = you don't get paid for an hour lunch. Enjoy working like you are in retail or in an internship. Better hours than other jobs but don't fall for the gimmick. 2. No transparency. Textbook definition of passive-aggressive: management avoids confrontation but talks behind your back. Will hint at problems, not actually tell you how to improve. 3. Internal hires are on whims not on actual experience or networking (see #2 about non-helpful feedback on why you might get passed up for promotion.) 4. Becoming obsessed with metrics. Clients come second when you are chasing numbers. 5. The epitome of red-tape, nonsense bureaucracy -- many rules/policies based on wishes and dreams, not reality. Be ready to follow rules that frustrate clients needlessly in the name of 'security.' Even though we live in 2017 and there are better ways to be secure. 6. The pay is beyond a joke. Bonuses and raises are pitiful. 7. Clients are catching on to the decrease in quality and management support. Expect a ton of negative interactions. 8. Most of the technology systems are outdated, crash for no reason (I've seen 4 servers issues in one year) and are pointlessly complex for both clients and crew. 9. Get ready to rip through calls all day, every day. That's all you'll do. Don't listen to HR who will tell you about 'projects' or other opportunities.

1.0
Nov 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Vanguard truly does put the client first. My coworkers were fantastic (I still keep in touch with most of them). Good amount of PTO, benefits are slightly above average. Campus is beautiful. My first 1.5 months I got full pay while being tutored on the Series 7 & 63. There was a ton of support to help us pass (which most of us did).

Cons

I took this job as my first 'full-time' one after college, having no experience in finance at all. I almost felt tricked after I finally started the role I was hired for after 2 months of studying and training. You have no say in change or any independence. You have to push a button for lunch, to log client notes, to go to the bathroom, or to just talk to your neighbor. I 'set sail' in the heat of tax season - I don't think I talked to anyone on my team for more than a sentence for 3 months. It's hourly pay, not salary, and the pay is basically unlivable (even in PA suburbs). I made more money are a server in a restaurant. They boast their 401(k) match is above average and while it's good, other companies have caught up. Unless you're a parent, the job is not worth taking on benefits alone. No one calls a call center to say, "Hey, you guys are doing a great job. Everything is great." They do because they need or are upset about something. Neither of which Vanguard has any answers for or can assist with without an absurd amount of effort, time, and frustration (for both the client and the crew). Crew moral is so low that no department is getting their work done efficiently which negavily impacts all other departments, which, in the end, hurts the client. You have to stay in your role for at least a year before you have the option to change positions (even laterally, let alone a promotion). They claim you can try 'internships' where you can check out other departments but they can't afford to lose anyone off the phones so there's no way to even apply for those internships in the first place. I had a coworker, who for over 3 years, drank the Kool-aid and really supported the Vanguard message. After completed his CFP (which he paid for on his own since he did not want to to through the Vanguard hoops) and the 4th attempt to change his role, he finally left the company. At that point I thought, why stay if even the best of us are stuck?

5.0
Oct 5, 2016

Purpose driven company

Recommend
CEO approval
Business Outlook

Pros

A virtuous mission backed by a truly unique structure, significant investment in employee training and continuing education, best-in-class retirement and benefits package, generous time off and work-life balance, collaborative relationship-based culture, lots of rotational and promotional opportunities for top performers, improving at weeding out low performers and cultural cancers

Cons

Compensation could be greater, culture can be too nice and conflict averse, people can rise/fall based on a few or old impressions with influential people

Viewing 163 - 165 of 6,300 Reviews

Glassdoor has 6,991 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.