Vanguard reviews

This is not an investment company. The company is 60% call center 35% processing and 5% actual finance. In training you are told that your ability to move up in the company is based on how good of a networker you are and how well connected your TL is, no need to be good at your job. The company loves to say they are making your job easier by adding more metrics and capabilities for you to deal with, then does not reward you in any way. The skills that you learn besides customer service are not transferable to other companies because everything within VG is so segmented and there is no real analysis or decision making that is allowed. If you are on the phones get ready for every rep in other departments to give you pushback on every call. Clients are mad about 3 HR call wait times and managers don't care and are not around. Job "promotions" are almost always just the same job you already do but slightly different and you get 7% more of your garbage salary. It's rare to find someone that has stayed past the vesting schedule. You have to decide early on if you're going to just be there a year or stay all 6 for the 401K. There is a reason you will not find many people from other investment firms coming to VG. There is no reason for the company to be innovative or pay well, their whole business is built off of indexing and lowering the cost of funds, who cares about the employees. Why keep good employees when everyone is replaceable?

Vanguard used to appreciate loyalty in the days of founder Bogle but since the days of Brennan and McNabe loyalty is not recipricted. Age and loyalty to the company work against you. I've worked with the company over 20 years and have several technical certifications, but that doesn't translate to increased salary with Vanguard. In fact they look for excuses to pay less or push you out if you're close to or over 50.