Vitacost reviews

2.7

35% would recommend to a friend

(171 total reviews)

Brian Helman

49% approve of CEO

31% positive business outlook

Vitacost has an employee rating of 2.7 out of 5 stars, based on 171 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Vitacost employee rating is 25% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

171 reviews
1.0
May 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Some of the people I work with are nice. It's a very casual dress policy.

Cons

Compensation is not good at all. Moral is very low. Training is a joke. The call center is nothing more than a room with tables lined up with employee's sitting about 2 feet away from the next person. There are no cubicles. There is one bathroom that one person at a time can use in the call center for about 100 people to use. I have worked in customer service for a long time and, by far, Vitacost.com's customers are the rudest people, mainly because management does not care about customers or doing what's right for them. I was promised in my interview that I would get every other weekend off. That didn't happen. I'm now working every weekend. If you use more than 11 min of after call work time for the entire 8 hour shift, you get in trouble. You get 3 min in 8 hours to use the restroom, or once again, you get in trouble.

1.0
Apr 8, 2013

Consider this place if you want a heart attack and dead end career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coffee, free expired products, gym, Florida location, close to lunch spots, brilliant people to make friends with

Cons

Where should I start? We used to have a discount and free products, that is no longer happening. We also used to get free lunches on Fridays, but I guess that was eating into the budget, so instead of keeping that they cut it out and continue to pay executives an embarrassing salary and lunch expense account. The leadership has high turnover; the CFO, CIO (and recently COO fired) positions all are revolving doors with people who are ex cops, unqualified, and come from other companies where the CEO believes they have the magic potion. The reality is that the company is losing money hand over fist, has horrible wall street reviews and is in trouble. They don't purchase office supplies any more either; go figure. A lot of the old timers are just holding onto their jobs because that's all they have; they're unqualified to go elsewhere. The web development area can't even find people to stay; their turnover is high and the IT direction is gloomy and dull. If you are looking for a comical experience, join Vitacost. You won't be disappointed at the circus pitstop.

1.0
Apr 6, 2013

A Permanent Dark Cloud In Sunny Florida

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The building is located in a comfortable, corporate suite with lots of room and the facilities are in okay shape, although quite boring. There is a small gym and two showers on site for employees who get the fit bug. Most employees have a larger desk with dual monitors in many situations. One break room will occasionally have expired products from the Vitacost supplement line available for free to those who are willing to risk using oudated products. The breakrooms have filtered water and multiple, single cup espresso and coffee makers, which aren't bad. There is also an office store that stocks various health foods and drinks that can be purchased at an extremely reasonable rate throughout the day. The list of pros is much smaller than the cons sadly.

Cons

The majority of the staff act like they have had their life drained out and are scared about being beaten up by senior or middle management. At first glance, you might consider the morale a fluke but it's very common. There are no cubicles, only open desks which deliver an open and extremely slice of the office which makes it hard to concentrate sometimes. The company itself has an overwhelming bureaucracy to work through. Previous bad choices have forced the company to over regulate procedures and pinch internal budgets to nothing. During an introduction to the company, HR will even openly discuss the CEO's new office supply initiative that encourages employees to swipe pens, paper, and other office supplies from other businesses or hotels they may visit as a cost saving mechanism to Vitacost. Much of the 70s style management in play appears to come downwind of the CEO himself. A veteran of the industry whose experience and resume are long and solid, but also belong in the past, where the name of the company did not have a .com after it. The yesteryear leadership approach is stifling and backwards for an internet company. This man loves to spend his day on his feet, wandering around the office badgering people with the gut feeling ideas and errant thoughts he had while sitting at his desk. The ideas are mostly bad and do a great disservice to what could be a thriving online retail outfit. Occasionally, the CEO will openly criticize an individual in front of their colleagues for something both sensitive enough to embarrass and offend. HR appears to be either immune to this treatment of employees or disregard it completely. This group care more about pampering the executives and bringing in warm bodies to correct for their extremely high turnover than they do about supporting a positive working environment.

Viewing 55 - 57 of 171 Reviews

Glassdoor has 175 Vitacost reviews submitted anonymously by Vitacost employees. Read employee reviews and ratings on Glassdoor to decide if Vitacost is right for you.