Vivint will take something that is not broken and try to fix it. If there is only one thing you can count on with them, it's change.
Since I began over 4 years ago, commissions have changed 3 times, vehicles have changed 5 times, Employee websites have changed 3 times, employee cell phones have changed 3 times (and downgraded each time), vehicle lease programs/agreements have changed twice (although now they have it right), schedules have changed multiple times, from working five 8 hour days, to four 10 hour days, to most people working Saturday. The list goes on...
We have changed softwares, firmwares, and hardwares more times that I can count in the past couple years.
Don't get used to anything, because it will literally be changed or gone within 3 months.
Summer teams and inside sales are shady and not held accountable, and will tell a customer ANYTHING to get them installed. Unfortunately, this creates problems for us in the field, as we lose out on commissions and have to give everything for free. It also keeps us at a job longer and makes us late for our next.
Turnover at corporate for the call center, tech support, data entry, etc. is so extremely high that nobody stays long enough to know what they are doing. At least twice a week I am explaining to someone at corporate how to do what they should know how to do.
Vivint releases new products to customers and expects the field to understand the installation process by watching a 4 minute video for each new product. They are lacking hands on training. It's become "guess and check" with most field employees and many homes submit damage claims.
I have been given increased responsibility multiple times and then had those responsibilities taken away because "it was a test position" Also no pay raise was ever included with those increased responsibilities because they "Want someone who is not so focused on the money"
