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      WM

      Engaged Employer

      WM reviews

      3.5

      63% would recommend to a friend

      (4,016 total reviews)
      avatar

      James C. Fish, Jr

      74% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      WM has an employee rating of 3.5 out of 5 stars, based on 4,016 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      4K reviews
      4.0
      Jul 1, 2014

      Outside Sales Representative

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are very good. The 401k is one of the best. The company matches up to 6% and you're fully vested from the start. The bad news is, you have to wait 90 days before you get any health benefits. That's a long time to go without coverage. Especially if you have small children.

      Cons

      If you like change - you'll love Waste Management. There is little to no support. You will be responsible for managing every aspect of your accounts. You'll need to be an expert in billing, operations, sales, administration and anything else your customers will want. It makes it almost impossible to take a vacation and not come back to a mountain of emails. Operations runs the show.

      3.0
      Jun 28, 2014

      Sad day when you love your job and learn your call center is closing

      Inside commercial representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the call center reps - you work hard and put up with some tough customers. Your a great team of people and it's sad to learn we will never be a team again.

      Cons

      We were told this week our call center is closing. It shocked and hurt 125 employees in a very small town. We are so busy some of us are working OT everyday, until this week when the closing was released. Now that they've routed our calls to AZ, the phones stopped ringing. If we are going to stay open for another 3 months, how are we going to do our jobs when the phones stopped ringing.

      5.0
      Jun 26, 2014

      I LOVE my job!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comfortable environment, encouraging attitudes from peers and management, positive reinforcement, appropriate coaching methods, understanding and compassionate supervisors, and recognition for hard work.

      Cons

      Short training period (two weeks, with less than a day for billing) poor communication between certain departments (customer service to dispatch/ops), resentment toward certain departments (customer service to dispatch/ops).

      avatar
      WM Response
      12y
      We appreciate this feedback and are always looking for input to improve our culture and work environment. This valuable insight could be shared with your leadership during goal-setting and annual review meetings. Your dedication is appreciated!
      Viewing 3637 - 3639 of 4,016 Reviews
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      Glassdoor has 4,272 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.