First and foremost, they have managers that manage managers that manage, managers, and they manage supervisors and they manage team leads and they manage a handful of employees.
You have multiple "supervisors, managers, or team leads" telling you different ways to do the same thing. There is too much micromanagement which in turn makes it so being promoted 3 rungs up the ladder is a minimal increase in pay and large increase in work. They like to hire family, daughters, mothers, brothers, girlfriends, husbands, uncles, etc. It seems as though these get that special treatment. Really surprised they have not been punished for nepotism yet. The office is filled with "clicks" if you're in with the cool kids you are quickly promoted to positions you know nothing about. The office is a lot like high school, the biggest issue with the company is that no one wants to be there, and if they do its because they spend 90% of their doing something other than work. When there is agents in the company walking around talking to people with customers on hold they do not get in trouble because they are treated different. They reward and encourage employees to report other agents for doing something incorrect, they want to hold you to certain metrics which are really not important to them. Then you have some employees spend 3 hours with customers on hold or walk around doing nothing and then they will penaltize you because you werent empathic enough when a customer called in for a 5th time, telling you a driver or that agent who left them on hold for 3 hours told them they would get their trash serviced today but then they will promote that agent. The biggest problem with this company is favoritism and allowing relatives to work in the same company and promoting these relatives because of their relationships with these people. They do everything to put you down when you are on the phones at the front line. You are held to a higher standard when you are at the bottom, you need to do more work and stay on top of your work more. You cant even call ANY other department in the company.
