Is WaFd Bank a good company to work for?

WaFd Bank has an overall rating of 3.2 out of 5, based on over 658 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at WaFd Bank to a friend and 41% have a positive outlook for the business. The best reviews about WaFd Bank have been left by employees working as Manager , Branch Manager and Customer Service Representative (CSR) .

Does WaFd Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, WaFd Bank employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at WaFd Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at WaFd Bank?

49% of WaFd Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WaFd Bank 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at WaFd Bank?

Personal Banker (78) , Customer Service Representative (50) , Branch Manager (37) , Customer Service Representative (CSR) (16) , Customer Service Supervisor (14) , Bank Teller (13) , Manager (11) , CSS (8) , Customer Service Representative II (8) , Anonymous (7) , Director of Service (7) , Mortgage Loan Processor (7) , Assistant Manager (6) , Credit Analyst (6) , Analyst (5)

What are the pros of working at WaFd Bank according to real employee reviews?

"Great Benefits !!! !!!! !!" ((in 66 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 47 reviews)); "Work life balance is great as we are closed weekends." ((in 21 reviews)); "The company is great and truly cares about their employees." ((in 17 reviews)); "Coworkers are great!" ((in 17 reviews))

What are the cons of working at WaFd Bank according to real employee reviews?

"low pay and behind on innovation" ((in 94 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 22 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 19 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 19 reviews)); "You get in trouble for giving miss information because the rules are always changing and the communication in these changes is very poor." ((in 11 reviews))

What are employees saying about WaFd Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WaFd Bank layoffs and their outlook for job security at WaFd Bank in 2026.

What are the top reviewed WaFd Bank locations?

Seattle , Boise , Dallas , Salt Lake City , Portland , Phoenix , Tucson , Everett , Albuquerque , Scottsdale , Spokane , Medford , Eugene , Idaho Falls , Benson , Las Vegas , Bellingham , Bellevue , Bothell , Tacoma , Bend , Grants Pass , Klamath Falls , Salem , Nampa , Plano , Federal Way , Lakewood , Monroe , Stanwood

WaFd Bank reviews

3.2

49% would recommend to a friend

(644 total reviews)

Brent Beardall

63% approve of CEO

41% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

WaFd Bank has an employee rating of 3.2 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WaFd Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

644 reviews

4.0

Aug 29, 2018

Wonderful place to work

Branch manager

Recommend

CEO approval

Business Outlook

Pros

I have worked for the company for just over 14 years. It has been a wonderful company to work for and grow with. The company has also always provided great benefits. They really care about their employees.

Cons

Still a little behind on what they pay their employees but it is getting better. Also they need to work more on how they train their employees, mostly new hires.

WaFd Bank Response

7y

I think you are right on with regards to your constructive feedback. We are working on both the pay and the training. The Company does care about our employees, life is short and it is all about the relationships we build with others. As you know I hope we can build a team of people that love what they do and are rewarded for it. Thank you

2.0

Aug 28, 2018

Cliques and Catty/Petty management- Rules not enforced equally

Bank teller

Recommend

CEO approval

Business Outlook

Pros

Some branches have supportive staff and managers. They’re mostly professional and kind. The company is client based and most of the time, they’re very supportive and centered around the personal relationship with their clients.

Cons

Rules are 100% not enforced equally. If you’re not your manager’s favorite, small or petty rules that are usually “bent” by other employees are only enforced on you, and it’s usually a huge deal compared to how the situation actually is. I put a longer than average notice of resignation in, and on my last day of employment I showed up and they told me they’re “letting me go”, then proceeded to tell other employees and management that I was “let go”. The company is definitely profit driven, which is a given for any company that isn’t non profit, but it goes to the point of reprimanding employees when potential clients choose not to go with the company. Also, they shorted my time card almost a whole day of pay. This also happened with another former employee. Again, if you’re not their favorite, you’re most likely going to get the the short end of the stick on most things. In my experience, management is pretty fake.

WaFd Bank Response

7y

I am sorry to hear your thoughts on how rules are applied, that is not our policy and does not live up to our "be nice" expectation. Please come see me or call me to discuss your perspective. Thank you

5.0

Aug 28, 2018

CSR, III

Customer service representative, iii

Recommend

CEO approval

Business Outlook

Pros

This company has reasonable goals for it's employees. The work standard is good and also based on sound and ethical business. Unlike some of the horror stories I've heard about many other financial companies, Washington Federal plays fair. The incentive to meet business goals is there, without the fear tactic. I've always felt appreciated here, which gives you more of a reason to perform well. There is plenty of room for advancing as well, and the culture here is fun...Oh and they are closed on the weekends!

Cons

Like any office job you're in a building all day not much physical activity.

WaFd Bank Response

7y

Thank you for the feedback, WAFD is a great place to work because of people like you serving out clients every day. We are working on doing more on weekends but that is also a hardship on employees and work life balance. We need to find the right balance

Viewing 382 - 384 of 644 Reviews

Jobs at WaFd Bank

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

WaFd Bank

WaFd Bank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wonderful place to work

Cliques and Catty/Petty management- Rules not enforced equally

CSR, III

Jobs at WaFd Bank

WaFd Bank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

WaFd Bank reviews FAQs

Jobs at WaFd Bank

Work With Us