WaFd Bank reviews

3.3

49% would recommend to a friend

(644 total reviews)
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Brent Beardall

63% approve of CEO

41% positive business outlook

WaFd Bank has an employee rating of 3.3 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WaFd Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

644 reviews
3.0
Oct 31, 2017

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very little sales pressure, lots of cross training opportunities.

Cons

Every week we are in meetings asking us to take on more responsibilities, "be the branch's sales champion", etc. But I haven't gotten a single raise and I've worked here for a year. The pay is BAD. When are you going to address this? We take on responsibilities as tellers that most banks would pay personal bankers or "leads" to do. Your customers are unhappy about the massive turnover rate and you should get a plan in place ASAP to fix it. I have been promised a personal banker position over a month ago, which I know I will train for six months for (even though I already do 80% of the job's responsibilities) and then I will have to actually have the title for six months before I see my pathetic $2 (if I'm lucky) raise. So I'm expected to do my job for 6 months to a year before I actually reap the benefits. That's fantastic. I know the managers have to fight hard to get us our pathetic yearly raises that don't even cover the cost of living. Im not exaggerating: HALF the employees at this branch are working two jobs. That's 60+ hours a week. I know this bank is getting more than enough revenue to afford to pay us at least industry average. Taco Bell and McDonald's pay more than I'm making and I manage IRAs, open business accounts, do construction draws, cross sell, train new employees. That's only the tip of the iceberg. Without my second job, I can't even feed myself. And I'm single. My wages barely cover my bills. I shouldn't have to kill myself working two jobs.

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WaFd Bank Response
8y
Thank you for your comments. I want to clarify that colleagues promoting to PB do not have to wait six month for a salary increase. Washington Federal is a total compensation company that provides competitive benefits in addition to the base pay (including semi-annual bonuses, 401k matches & contributions, company-paid life insurance, etc.) We understand you feel the pay is inadequate and please know this is something we are looking into.
1.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Financially stable, consistent production revenue, reasonable production goals, positive director under new and more progressive CEO, competitive benefits compared to industry with newly added vision plan, good 401K match, nice people on the staff level and some departments have good leadership so it can be rewarding if you have a good manager. Downtown Seattle location is a nice facility.

Cons

Unfortunately, the cons overshadow pros. Feedback is not appreciated but retaliated. Reputation of vindictive managers who retaliate. It’s been known that managers react vindictively when people leave. They are often asked to leave without cause and asked to vacate their position sooner even if a good-will proper notice was given. Low pay is a big factor but if total compensation is the model, then having a great company culture should be an emphasis. That is not the case. There are certainly managers here but few can truly lead. Department heads use fear tactics to intimidate people into silence. The general workforce is low skill and unqualified for their position due to entry level pay. Turnover is constant so getting work done is hard. Company is old school hierarchical and have the mindset of don’t speak if you’re not in a a pay grade that affords you that right. Being agreeable even if it’s wrong helps you climb the ladder and having a different opinion will make you an outcast. Don’t speak up if you don’t want to be managed out.

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WaFd Bank Response
8y
Thank you for the candid feedback. I am sorry that you feel that you could not speak up. My door is open and I am happy to get direct feedback for all employees. I believe strongly that we are stronger together than individually and want all involved in making us better. Please come see me
Viewing 7 - 9 of 644 Reviews

Glassdoor has 658 WaFd Bank reviews submitted anonymously by WaFd Bank employees. Read employee reviews and ratings on Glassdoor to decide if WaFd Bank is right for you.