Is WaFd Bank a good company to work for?

WaFd Bank has an overall rating of 3.3 out of 5, based on over 658 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at WaFd Bank to a friend and 41% have a positive outlook for the business. The best reviews about WaFd Bank have been left by employees working as Manager , Branch Manager and Customer Service Representative (CSR) .

Does WaFd Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, WaFd Bank employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at WaFd Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at WaFd Bank?

49% of WaFd Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WaFd Bank 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at WaFd Bank?

Personal Banker (78) , Customer Service Representative (50) , Branch Manager (37) , Customer Service Representative (CSR) (16) , Customer Service Supervisor (14) , Bank Teller (13) , Manager (11) , CSS (8) , Customer Service Representative II (8) , Anonymous (7) , Director of Service (7) , Mortgage Loan Processor (7) , Assistant Manager (6) , Credit Analyst (6) , Analyst (5)

What are the pros of working at WaFd Bank according to real employee reviews?

"Great Benefits !!! !!!! !!" ((in 68 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 49 reviews)); "Work life balance is great as we are closed weekends." ((in 22 reviews)); "The company is great and truly cares about their employees." ((in 18 reviews)); "Coworkers are great!" ((in 17 reviews))

What are the cons of working at WaFd Bank according to real employee reviews?

"Low pay and rarely get raises." ((in 97 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 23 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 20 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 15 reviews)); "HR and upper management in this company need to wake up and make some changes." ((in 11 reviews))

What are employees saying about WaFd Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WaFd Bank layoffs and their outlook for job security at WaFd Bank in 2026.

What are the top reviewed WaFd Bank locations?

Seattle , Boise , Dallas , Salt Lake City , Portland , Phoenix , Tucson , Everett , Albuquerque , Scottsdale , Spokane , Medford , Eugene , Idaho Falls , Benson , Las Vegas , Bellingham , Bellevue , Bothell , Tacoma , Bend , Grants Pass , Klamath Falls , Salem , Nampa , Plano , Federal Way , Lakewood , Monroe , Stanwood

WaFd Bank reviews

3.3

49% would recommend to a friend

(644 total reviews)

Brent Beardall

63% approve of CEO

41% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

WaFd Bank has an employee rating of 3.3 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WaFd Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

644 reviews

1.0

May 4, 2017

Disrespected, walked on and not appreciated by upper management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Branch and department staff are great. Gained good experience. Good 401k plan.

Cons

Pay, bonus and raises ($50 a month) are a joke. As a manager and almost 10 years I make less than some tellers at competing banks. Recently upgraded technology is archaic and hard to work. Upper management exhibits extreme favoritism, giving their favorites promotions without ever posting the position for others to apply. It is clear that you are just a number to them and they have no respect or regard for you as a working class human being. They have zero integrity, which happens to be a core values of theirs that they pretend to focus on.

WaFd Bank Response

8y

You are right we would be nothing without our really hard working employees. We are working on improving technology and training on our system. We are a total compensation company, so yes base may be lower but all in compensation is very competitive. Thank you for your feedback, I would be happy to hear of examples of favoritism and the lack of integrity. You can call me or email me any time, your feedback will be applauded whether we agree with it or not. Our strength is our great people.

1.0

Feb 4, 2017

Corporate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

401k benefits, high sodium food in the break room, sodas with a high sugar content, and an 8 hour paying job.

Cons

Low pay, not challenging, management, and employees who back stab one another to get a higher pay. The bank is not competitive with other companies when it comes to paying employees. Internal transfers to gain more knowledge or development is frowned upon. Most times you won't get an increase even if it's a different position and if they do give an increase its $.50 more. Living in the Seattle area no one can make a living with the salary that they pay you. They try to offset the pay with a semiannual bonus which is variable based on how the company does for the year. Management do not listen to employees, for years that I've worked there I've had a few conversations with my manager about compensation and growth opportunities, but was always put on the back burner.

WaFd Bank Response

8y

Thank you for your feedback. We appreciate your years at WAFD, and we wish you all the best in your future.

1.0

Feb 3, 2017

Assistant branch manager

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Being part of the whole loan process. Instead of feeling like a data entry clerk

Cons

Teller turn around. Every branch short staff. Communication between management is poor. Job description not clear. Response time to clients extremely slow. Out dated equipment. Poor insensitive for employees. No recognition. Bonus are a joke.

WaFd Bank Response

8y

Thank you for your feedback. We appreciate your time spent at Washington Federal. We are working on developing our training and technology. We wish you all the best in your future.

Viewing 94 - 96 of 644 Reviews

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

WaFd Bank

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Reviews by job title

Disrespected, walked on and not appreciated by upper management.

Corporate

Assistant branch manager

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