Is WaFd Bank a good company to work for?

WaFd Bank has an overall rating of 3.3 out of 5, based on over 658 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at WaFd Bank to a friend and 41% have a positive outlook for the business. The best reviews about WaFd Bank have been left by employees working as Manager , Branch Manager and Customer Service Representative (CSR) .

Does WaFd Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, WaFd Bank employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at WaFd Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at WaFd Bank?

49% of WaFd Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WaFd Bank 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at WaFd Bank?

Personal Banker (78) , Customer Service Representative (50) , Branch Manager (37) , Customer Service Representative (CSR) (16) , Customer Service Supervisor (14) , Bank Teller (13) , Manager (11) , CSS (8) , Customer Service Representative II (8) , Anonymous (7) , Director of Service (7) , Mortgage Loan Processor (7) , Assistant Manager (6) , Credit Analyst (6) , Analyst (5)

What are the pros of working at WaFd Bank according to real employee reviews?

"Great Benefits !!! !!!! !!" ((in 66 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 47 reviews)); "Work life balance is great as we are closed weekends." ((in 20 reviews)); "The company is great and truly cares about their employees." ((in 18 reviews)); "Coworkers are great!" ((in 15 reviews))

What are the cons of working at WaFd Bank according to real employee reviews?

"Low pay and rarely get raises." ((in 102 reviews)); "Poor management" ((in 29 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 24 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 20 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 16 reviews))

What are employees saying about WaFd Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WaFd Bank layoffs and their outlook for job security at WaFd Bank in 2026.

What are the top reviewed WaFd Bank locations?

Seattle , Boise , Dallas , Salt Lake City , Portland , Phoenix , Tucson , Everett , Albuquerque , Scottsdale , Spokane , Medford , Eugene , Idaho Falls , Benson , Las Vegas , Bellingham , Bellevue , Bothell , Tacoma , Bend , Grants Pass , Klamath Falls , Salem , Nampa , Plano , Federal Way , Lakewood , Monroe , Stanwood

WaFd Bank reviews

3.3

49% would recommend to a friend

(644 total reviews)

Brent Beardall

63% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WaFd Bank has an employee rating of 3.3 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WaFd Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

644 reviews

5.0

Dec 27, 2017

It's The People Who Make The Difference!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Washington Federal has the greatest culture and people in the industry!

Cons

The only real downsides are pay and inability to work remotely.

WaFd Bank Response

8y

Thank you for recognizing the benefits, I agree they are incredible. As you noted we are making changes in base pay to address the needs of our employees. I am excited to see where the future can take us. Our team creates the culture everyday and that is what will make us great.

4.0

Dec 6, 2017

No place is perfect.

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Excellent 401K and good benefits. Holidays, vacation and sick on par with other institutions. There are rewards if you work hard consistently and put in the time and energy. You're only as good as YOUR work ethic. I love that we have an engaged, excited CEO who actually takes the time to read Glassdoor reviews and replies! Don't think you'll find that at the Big Box Banks. Great job Brent! Good culture but see note under Advice to Management.

Cons

We all know our training program is lacking. And I'm not sure the new pay scales work. I've had positions for months and I can't get quality people because of the pay. I pitch total compensation like a pro (because I do believe in it) but I still can't get the right people in the right roles; which is key to success. Perhaps loosen the reins a bit and let DM/RP's have more control? If we have a great candidate, let's make it work. Too many times I've had to "settle" on staffing to cover the branch needs and frankly, that never works out. Which is the flip side of not investing up-front: higher turn over which increase costs of training, hurts production and overall client satisfaction. I know there's no magic answer though.

WaFd Bank Response

8y

The saying goes culture eats strategy for lunch! I think you are spot on. Thanks for the feedback and thank you for making WAFD stand out. Our people are the difference. I called this out in our annual report to shareholders and that is one of the key reasons I am so excited. We have great people, that really look after serving their clients as well as they can. Our formula is simple happy employees + happy clients = happy shareholders. We are far from perfect. Training and compensation are two areas we are focused on. If we have a great candidate and you can't make it happen with your DM/RP, call me

4.0

Oct 29, 2017

Branch Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good place to work. Great people. Still has that personal feeling you don't feel like you are working for a bigger company. There is a bonus period that the branch strives to achieve The hours are great no weekends and closed on holidays.

Cons

I have to agree with other reviews the rate of pay is low. The benefits don't out way the low pay. The bonus I mentioned above is a nice attempt to give you the feeling of making more money. Makes it difficult to attract talented people for an entry level position.

WaFd Bank Response

8y

Thank you for your feedback. I feel like we are making strides to recognize the top performers and to provide better training and career paths. The cookies were not intended to be a bonus, but just a nice thank you gesture. My door is also open if you would like to discuss. Thank you and have a wonderful holiday season

Viewing 136 - 138 of 644 Reviews

Jobs at WaFd Bank

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

WaFd Bank

WaFd Bank reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's The People Who Make The Difference!

No place is perfect.

Branch Manager

Jobs at WaFd Bank

WaFd Bank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at WaFd Bank

WaFd Bank reviews FAQs