Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Free beer every two months. Free high-sodium snacks and sludge-grade insta-coffee. Super cool people with which to commiserate. If you can maintain the Candide-level naiveté that I had when I got the job, who knows, sky's the limit, I guess.

Cons

I was punished or reprimanded at least every other month for really minor things. For example, I once added humorous product features to kitsch art. Management did not find this funny. Another time I was punished was for speaking directly to the department head. I once asked a CO what he thought about net neutrality and he scowled, reciting an ambiguous line about liking free markets. Twice I applied for jobs in departments more amenable to my experience and was told that not only would I not get the job, but I should stop applying altogether since they would never consider me. (I got a job in the field after I left Wayfair) Twice I was told I would not receive a raise or promotion because of what I posted to the company non-work forum. One of those posts was a Zoidberg meme. Management routinely punished my immediate superiors for my behavior, to the point where my team leader actually said to me "just stop talking." I once got a form rejection to a job that went to someone with zero experience. That's not an exaggeration, when she told me she got the job she said "I don't know why you didn't even get an interview, I've literally never done anything like this." Also losing out on this job was a friend of mine who was even more qualified than I. The girl who got the job was fired three months later for incompetence. Wayfair salaries start at 32k. Your first raise will bump you up to 35k. Their bonus system is 0-10% of your salary, but if you made the mistake of going temp-to-perm they will prorate your bonus based on when you went full time. They will find excuses to do this to a lot of your money. Meanwhile, if you follow the W stock on google/finance, you will see the CO's selling stock on the reg to the tune of your potential lifetime earnings. Do not work for this company unless you need to pay off some people you don't want to owe money to. And even then, only if they'll give you a rather lengthy payment plan.

5.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

-Young, creative and intelligent talent across the board -Work hard, play hard mentality -The e-commerce market and demographic that they have honed in on has an incredible amount of untapped potential -The business to business department has more than quadrupled (both revenue and headcount) in less than two years -It came off as a bit cliche at first, but from day one the mentality they preached was, "we are never done." After about two years I know that the senior leadership firmly believes this and tries to instill the same philosophy in every new hire. -Feedback and constructive criticism is not only encouraged and heard-out but is usually implemented; it gives a sense of ownership and confidence that the company is always looking to improve. -All of the above leads to a pervasive sense of purpose: Wayfair is going to succeed and individuals with the opportunity and work ethic to belong here will as well.

Cons

-Very high turnover rate -Low starting salary -The amount of change can be a bit overwhelming but provides great insight into the development of a company that still, by the leaders' own acknowledgement, has so far to go. -Since so much of the software is in-house, the tendency is to implement things before they are perfected. All bugs and tech issues are taken care of as quickly as possible but running into problems like that will happen eventually.

3.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

-Friendly, nurturing culture -Fun environment for 20/30-somethings -People who perform well often get promoted

Cons

-Messy, buggy codebase -Company stingy about investing in new technology/equipment -Culture of getting things done quickly even if they are partially broken -Becoming increasingly corporate, with BS meetings and superficial productivity metrics that encourage quantity over quality -Pay below market average -Work-life balance not always great for engineers, depending on team. Sometimes engineers have to work late into the night or be on-call during weekends -Supposedly transparency is a core value of the company, but many important decisions are made behind closed doors -Employees and managers vary greatly with respect to engineering ability and communication skills -Not an exciting company to work for in terms of its mission (selling furniture, and beating out local Mom & Pop furniture stores)

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