Is Wayfair a good company to work for as a Customer Service Manager?

Customer Service Manager professionals working at Wayfair have rated their employer with 2.8 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of Wayfair employees being 3.1 out of 5 stars. Search open Customer Service Manager Jobs at Wayfair now and start preparing for your job interview by browsing frequently asked Customer Service Manager interview questions at Wayfair .

Does Wayfair pay Customer Service Manager employees well?

Customer Service Manager professionals rate their compensation and benefits at Wayfair with 3.3 out of 5 stars based on 37 anonymously submitted employee reviews. This is 3% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager salaries at Wayfair.

What are the top reviewed jobs at Wayfair?

Customer Service Representative (320) , Software Engineer (306) , Manager (202) , Senior Manager (147) , Senior Software Engineer (146) , Senior Analyst (125) , Recruiter (109) , Analyst (106) , Associate (94) , Business Analyst (80) , Senior Associate (77) , Intern (73) , Software Engineer II (73) , Account Manager (66) , Associate Director (63)

What are the pros of working at Wayfair according to real employee reviews?

"There are also some really great people that you'll meet and be able to work with." ((in 665 reviews)); "Great culture and lots of people right out of college to make the transition into a new job easy." ((in 549 reviews)); "Good benefits and they tend to listen to employee opinions (in my department anyways)" ((in 448 reviews)); "Good work life balance and clear KPIs" ((in 362 reviews)); "I am on the promotions team and oh boy I have the best manager and a great team to learn from." ((in 185 reviews))

What are the cons of working at Wayfair according to real employee reviews?

"Poor management and little to no change in a company that doesn't seem to know what they are doing" ((in 400 reviews)); "They pay is low and they set the bar so high you would never reach it." ((in 378 reviews)); "Senior leadership is poor and unchecked by corporate." ((in 287 reviews)); "Just because an employee has been there the longest doesnt make them a good lead or manager." ((in 268 reviews)); "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." ((in 185 reviews))

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Wayfair

Wayfair Customer Service Manager reviews

2.8

45% would recommend to a friend

(37 total reviews)

Niraj Shah

56% approve of CEO

37% positive business outlook

Ratings by category

3.3

Compensation and benefits

2.9

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.7

Career opportunities

2.4

Senior management

Manager, Customer Service employees have rated Wayfair with 2.8 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Manager, Customer Service professionals have an average working experience there. Wayfair is rated 21% below average by Manager, Customer Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37 reviews

3.0

Aug 31, 2022

Good but not great

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Culture, benefits, discounts, paid leave, customers

Cons

Pay, managers, ranking of emplyees

2.0

Aug 30, 2022

Customer service m

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Efficient training. Time for team building

Cons

Micromanaged Plans and direction constantly changing

5.0

Aug 5, 2022

Wayfair is Wayawesome

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

The culture is amazing. Recognition and career development are unbeatable. They listen to their employees to drive change and provide success management.

Cons

Change management- change is a much. More transparency about change.

Viewing 7 - 9 of 37 Reviews

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Senior Service Manager

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Wayfair reviews FAQs

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Wayfair

Wayfair Customer Service Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good but not great

Customer service m

Wayfair is Wayawesome

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