Wayfair Customer Service Manager reviews

2.8

45% would recommend to a friend

(37 total reviews)
avatar

Niraj Shah

56% approve of CEO

37% positive business outlook

Manager, Customer Service employees have rated Wayfair with 2.8 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Manager, Customer Service professionals have an average working experience there. Wayfair is rated 21% below average by Manager, Customer Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

37 reviews
4.0
Jun 11, 2022

Pretty Good Overall

Recommend
CEO approval
Business Outlook

Pros

Good culture, good opportunities to move within the company to different departments and roles. The benefits are pretty good and they seem to evolve as well.

Cons

Compensation is usually in the middle or low part of the averages. There are periods of time where there seems to be a lot shuffling in leadership. This can lead to a lot of reinventing-the-wheel type changes,

3.0
Jun 6, 2022

Financially Minded

Recommend
CEO approval
Business Outlook

Pros

1. Job Security 2. Remote 3. Good communication and clear expectations for success

Cons

1. High level executives make all the decisions without really vetting out how it will effect the people downline. Makes it really hard to implement changes when they are not well thought through. 2. LOTS of tech issues with our systems.

5.0
May 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, extensive training, growth opportunity, flexibility

Cons

Can't really pin point a con, some long hours from time to time but that is expected in a leadership role with any organization.

Viewing 10 - 12 of 37 Reviews

Glassdoor has 7,912 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.