Wayfair reviews

3.1

39% would recommend to a friend

(6,850 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,850 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Jan 2, 2016

Looks can be deceiving

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Young company full of very intelligent people. Fun culture overall and they preach an environment of transparency and meritocracy.

Cons

They preach transparency and meritocracy, but in my 6 years I've found that is rarely the case. It is VERY easy to become a cog in the machine here, even if you're trying your hardest to stand out, have your voice heard, and make an impact. There are plenty (read: ~500) open roles, but they seem to be saving them for the next best thing, rather than utilizing talent and skills right at their fingertips. Many of the departments don't speak to one another so there is no understanding of how they can work together to benefit one another. I think the executive level is well-intentioned and believes what they preach, but the people actually doing the executing (or managing those that do the executing) are letting them down. Decisions are made apropos of nothing, and usually based on favoritism/nepotism. Additionally, salary is a joke unless you are a level 5 or higher. They continue to use the start-up excuse (we're a start-up, think of the experience you're gaining!) - but with 1400 employees in Boston alone and revenue off the charts that can't be an excuse anymore.

1.0
Dec 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Young people out of college which is fun for a bit but then no one knows what they are doing. Free beer every 3 months.

Cons

Easily the worst job I have ever held. Extreme incompetence of any Senior Management. Anyone who is senior management is just whoever has lasted at the company the longest and who hasn’t been ambitious enough to leave the company for better pay. In my 2.5 year span at the company I had 8 different reporting managers and would often find out about switching managers the day it was happening and would be given no indications this was happening. None of these managers had any managerial experience and were all just promoted because someone left for a better paying job, micromanagement was prevalent with almost every manager. Pay is laughably bad and there are many fake promises about promotions to drive up work. If you do not take part in ‘weekend shifts’ you will have a harder time getting a promotion and will be viewed as not being a team player. I was even lied to about being issued a raise because the manager who promised it was too inept to go through the proper channels to have it approved. I would advise you not to accept a job offer from this department, you would be better off staying unemployed and waiting out for a better role. Some of the people you work with, often times the ones who get promoted, do not know the most basic Excel functions or even how to format a cell, I even had a reporting manager tell me they did not know how to open SQL. The average tenure in this company is about less than a year and this is a situation that they continue to not address this issue. There is barely any Holidays and when you factor in not getting any Holidays off the PTO is a joke, there is also no true sick days so if you are sick you are dipping into you PTO. It is hard to say how most internal recruiters still have jobs with the company. I knew of several different people who applied internally and sent several follow up emails over the course of several months and never were even able to find out if they were a candidate or not for the open role. Many other people I knew who applied internally would be given word of weather they found out if they got the job and if they did it was a canned up automatic email response. Also, in regards to HR, no one ever set up an exit interview with me so I had many questions about benefits that went unanswered.

1.0
Aug 8, 2010
Recommend
CEO approval
Business Outlook

Pros

- The benefits package is decent. - Freedom from accountability. I once spent the entire work day strolling down memory lane via Youtube, watching clips of old Punky Brewster and Small Wonder episodes trying forget that all my post graduate dreams of success were instantly vaporized upon accepting a marketing position at CSN Stores. I was never spoken to about my eight hour mental vacation; a small victory. -Free Internet access. In retribution for my insulting salary I often spent hours googling important things like my name, the names of old high school crushes, and fantasy real estate. Nobody ever cared enough to question my routine lack of productivity. -Panoramic Views of Boston's Back Bay. The view from my desk offered an occasional chance to daydream about a better job. I used to envy the window washers risking their lives on neighboring buildings. Sometimes I would gaze at the adjacent Hancock Tower and imagine myself working for a company that offered an experience for me to learn, be challenged and grow, all while paying me more than $29k a year. -Safety. The windows in the Prudential do not open, therefore making it impossible to just end it all, as I would often get the urge to do on multiple occasions throughout my typical work day at CSN stores. -Opportunity. I was able to use my work computer to search Craig's List for other job opportunities. Thanks to the neglectful management at CSN Stores nobody seemed to notice me giggling with delight as I conversed with multiple recruiters through my personal email account. I was able to search for a job, set up interviews (which I would go to on my lunch hour), and accept an offer without ever leaving the comfort of my pod*. *CSN speak for large tables that you share with co-workers in place of a desk. In comparison, a cubical looks like paradise.

Cons

- Once a happy person, this job made me disgruntled and bitter. Working at CSN Stores causes nothing but anger and anxiety. When I was an employee of this company I used to spend my Sunday evenings praying for a massive power outage, snow storm, hurricane, tornado, etc. to occur so that I would not have to return to work on Monday. I would cry myself to sleep knowing that in the morning I would have to rip myself out of bed only to ride the subway for 45 minutes (the low salary does not afford an employee to live anywhere near the Prudential Center, unless your parents are financially assisting you). I spent my days at CSN Stores with my eyes glazed over wondering how my degree from Syracuse University could have let me down. -Free snacks. Many employees thought that they had hit the jackpot upon entering the kitchen to see a scene reminiscent of the candy and snack aisle at their neighborhood Cumberland Farms. Fools. Food is the currency at CSN Stores. I would much rather be paid with American dollars than with Starbursts and Cheetos. Also, the amount of snacks only encourages stress and depression eating. I gained ten pounds trying to drown my work related misery in Skittles and Cheez-its. -Upper management. Remember the people from high school who would desperately try to be apart of the popular crew but could never succeed? Well, it's payback time, these are the fine individuals that you will be answering to should you find yourself in an entry level position at CSN Stores. -The lack of concern for employees. One winter day I watched as buckets of snow fell upon the city. As the day grew late a "Snow Emergency" was issued for all of eastern Massachusetts. The mayor and the governor had publicly advised all area businesses to release their employees early so that they could make it home safely. Government offices were closed, schools were closed, many forms of public transportation were not in service. CSN Stores refused to let any of their employees leave even 30 minutes early. I saw co-workers beg to be released so that they could return to their homes just to move their cars from spaces that had recently been declared tow zones to allow for plowing. Unless you wanted to use a vacation day, everyone had to stay; the holiday season was in full swing and CSN did not want to risk losing any business. It took me three hours to get to my boyfriend's condo in South Boston (had I gone to my own apartment it would have taken all night) . Thanks CSN. -Compensation. After doing the math, I calculated that it would take almost nine years of paychecks from CSN to pay for my college education. Knowing what CSN pays their employees, I am genuinely surprised that you don't see any CSN employees digging for lunch in the garbage cans of the Prudential Center Food Court. Unless you are receiving financial help from your parents, sugar daddy, bookie, or illegal drug sales, you will not be able to survive in Boston on your CSN salary.

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