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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.1

      Senior management

      4.0

      Career opportunities

      3.8

      Compensation and benefits

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      526 reviews
      1.0
      Apr 8, 2020

      Leadership is highly focused on peer groups.

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is highly focused on peer groups and team building outings. They allow you to learn at your own pace. Working from home two days a week is beneficial.

      Cons

      Benefit package is limited. There is no matched 401k contribution unless you have at least 5 years vested, then it is only half of up to 4%. Paid time off is accumulated at a rate of .625 hours per pay period. That includes sick and vacation time. Although you do get 8 holidays per year there is only one floating holiday per year, and one volunteer day that doesn't roll over to the next year. Leadership should not over complicate simple matters. Why would it be so difficult for someone who is a tram lead to accept a client request to speak with a supervisor? Training should include benefits and usefulness of upsell opportunities.

      avatar
      Waystar Response
      6y
      We’re happy to hear that you enjoyed the culture and our focus on strong teams that we’ve worked so hard to build here at Waystar. Thank you for the feedback on the areas in which we can improve, those will be shared with the appropriate leaders to review and consider. Please note that our 401k vesting is over three years and a portion is vested every year, starting after year one.
      1.0
      Nov 5, 2025

      Negative Shifts Lately

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There was a time when Waystar felt like a place built around people, purpose, and shared goals. Teams were collaborative, leadership was visible, and there was genuine excitement about the work being done. Colleagues were smart, kind, and motivated to make an impact.

      Cons

      In the past couple of years, the culture has shifted. What once felt authentic and values driven now feels corporate and cold. The mantra of “best life always” rings hollow when paired with messaging that glorifies work life blend over work life balance, a subtle expectation that work and personal time are constantly overlapping, leaving little room to truly disconnect. Values are still spoken of often and once formed the company’s foundation, but they rarely guide decisions anymore, especially when efficiency and profit are at stake. Who needs kindness when making and saving money is the priority? For anyone joining now, it’s a stable company, but one that has gone public and traded its heart for speed, approval, and numbers.

      avatar
      Waystar Response
      5mo
      Thank you for sharing your perspective. We appreciate the time you took to provide feedback, which helps guide our ongoing evolution. Culture and values matter deeply, and hearing experiences like yours supports meaningful conversations. If you’d like to share more about your experience, please reach out to us at peopleteam@waystar.com.
      1.0
      Jan 10, 2025

      Don't Bother

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule that won't be around for long I imagine.

      Cons

      Company went public and is now continuously making changes that are detrimental to the employees. Upper management thinks of themselves as gods. Very little warning when changes are made giving us little time to adjust. Commission structure is a joke they state that it's 8%, but you only making 4% of sales for the month the contract was sold and then 4% a year after the contract has been signed. If the client backs out of contract before the end of year you are required to pay back Waystar. If you leave the company at any point or change departments you do not get paid your commission for the previous month or the second half of your "8%". Partner systems that work with Waystar actively promote protentional clients to not work with us. Project managers at Waystar will convince sold clients to back out of deals causing you to lose sales. KPIs are unattainable and no one ever hits them, but they will get on you for not hitting them if they don't like you. JUST STAY AWAY,

      avatar
      Waystar Response
      1y
      The team member experience is very valuable to us and we are always working to make Waystar an even better place to work. Please reach out to peopleteam@waystar.com if you would like to discuss your experience further.
      Viewing 34 - 36 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.