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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      2.0
      Sep 19, 2023

      Great if you like mediocrity

      Technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers on my team were exceptional in that they were hard-working, competent, and willing to help with whatever. Allowed to be remote without much pressure to move, with lots of anonymity allowed with working in Technology (Product/Engineering). You can survive for a long time at Waystar by simply coasting. Decent parental leave benefit (12 weeks), generous holiday allowance (with additional days for volunteering), and yearly bonus is sizable (~10% of yearly salary) Louisville-based team members and the overall sales team seem to get preferable treatment.

      Cons

      Overall pay and benefits are below average, even adjusting to Kentucky/the healthtech space. Coming from an acquisition, it was a virtual paycut with cut benefits (HSA matching, insurance premiums/quality, PTO), withheld initial year bonus, and mediocre raises (not outpacing inflation). Management is virtually a Boys Club, where some folks are in their position not because of their abilities, but how close they are to other members of senior management. The better leaders at the organization, in my experience, came via one of the numerous Waystar acquisitions, if they haven't left yet from their own frustrations with leadership. Teams beyond your division are highly siloed, especially among legacy Waystar teams. Those team members look to do the bare minimum of their job description before throwing their hands up and saying they can't help you. Opaque processes across the organization don't help with this either (approvals for some things can take months, not weeks). Mediocre 401k match (up to 3% with 6% contribution). Waystar doesn't try to do too much with DEI beyond basic lip service.

      avatar
      Waystar Response
      2y
      Thank you for your feedback. We are sorry to hear you feel that your experience did not live up to our high cultural standards. As we continue to grow, we keep our mission and values at the forefront and continuously improve our processes to adjust to the series of changes that come with acquisitions, expanding teams, and evolving product. We also provide a competitive benefits package that has been benchmarked to meet the needs of our team members. If you would like to speak more about your time here, please reach out to peopleteam@waystar.com
      2.0
      Jul 20, 2020

      Acquire, Absorb, Layoff, repeat

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not very many pros to speak of. Was part of an acquired company.

      Cons

      The benefit package is based out of Louisville, and the healthcare is substandard.

      avatar
      Waystar Response
      5y
      Thank you for your input. We’re sorry that you did not have a better experience as a part of the Waystar team. We are committed to ensuring that all our team members have quality healthcare benefit offerings to choose from and that they receive excellent coverage for themselves and their families. We recently implemented a wellness platform, Vitality, and have established a wellness committee, in order to drive the program forward. If you are open to discussing your ideas/suggestions further, please reach out to the People Operations team. Let us know how we can improve!
      2.0
      Apr 20, 2020

      High pressure, PE backed company just wants results ASAP

      Client growth executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast growth, smart branding campaigns, competitive compensation

      Cons

      High pressure. Just care about numbers not people. Cannot trust leadership. Execution into the hospital market is lacking. Seem to buy companies to just buy companies without having a long-term plan for integration. Leadership turnover/revolving door.

      avatar
      Waystar Response
      6y
      Thank you for the feedback. While Waystar is a fast-moving, high-performance organization, we truly want our team members to feel valued. We could not complete our mission of simplifying and unifying the revenue cycle without our talented team members. We are actively investing in all of our leaders to enable them to better engage our team members. We highly encourage leaders to listen to team members’ concerns and to have open and honest conversations, whenever possible. We’re sorry that you did not have a better experience as a part of the Waystar team. If you have any further suggestions or feedback, know that the People Operations department is always willing to lend a listening ear.
      Viewing 37 - 39 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.