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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      2.0
      Oct 14, 2025

      rapidly losing trust

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      FTO is nice (although they announced it on 12/31 and did not pay out people's PTO), teams are understanding of work/life balance, salaries are ok in most positions

      Cons

      They don't really offer competitive raises/bonuses. Our health insurance also gets worse every year. I have also heard (and subsequently verified) they fired a support tech over political social media posts which has made everyone nervous, and as a member of the LGBTQ and a liberal it has made me question if I want to work for a company so beholden to right wing ideals. I have been told the employee is working with the ACLU. After this, they held a big "social media" policy meeting with the managers to trickle info to their subordinates. The values they tout do not seem to apply to anyone above a standard manager and it feels like they are erasing the values more each day. They are also constantly acquiring new companies before they can even successfully acclimate the previous acquisition. They laid off a bunch of people with this last one, and the PatientCo processes are still a mess and it's been a few years.

      avatar
      Waystar Response
      5mo
      Thank you for sharing your feedback. Delivering a strong team member experience and maintaining a values-driven culture are top priorities for us. If you’d like to discuss your experience further, please reach out to your leader or the People Team.
      1.0
      Oct 11, 2023

      Stay Away

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Thought I could advance; promotion process a joke except when looking to leave. Team dynamic is very toxic. C-suite leaders are disconnected and fake.

      Cons

      If you're lucky to have equity, hang on. Salaries are not competitive, benefits are sub par (ironically for a company that is in healthcare) and communication is broken.

      avatar
      Waystar Response
      2y
      We are sorry to hear that your experience did not live up to our high expectations. We pride ourselves on providing our team members with a healthy work environment and are driven by our eight core values. If you would like to discuss this further, please reach out to peopleteam@waystar.com
      3.0
      Jun 28, 2023

      Great leadership and work environment but the company is cheap.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Directors and VPs are great, they care about your success and try to help all they can. Great place to start off and get some experience.

      Cons

      Unfortunately, the downfall of the company will be that it is cheap. The other reviews aren't wrong, it is hard to get a penny out of the company. Even with good mid-leadership, they are bottlenecked by the higher-ups on budget and unfortunately can't help much. People are stretched pretty thin. Even though they say they are hiring, new team members are too few and far between, mostly because of the below-market salaries.

      avatar
      Waystar Response
      2y
      Thank you for your feedback. Our leaders work hard to ensure that everyone has an equal opportunity for success across the company. We are happy that has been a part of your experience. We are proud of our competitive rewards package that includes compensation, benefits, time off, wellness and training opportunities. We participate in benchmarking studies and make investments to meet the needs of team members each year and 2023 has been the most robust package yet! We also leverage external compensation data and resources to understand current market trends and are focused on hiring to support our growing company. Please reach out to your direct leader to further discuss satisfaction with your current role, salary, or rewards. Thank you for posting!
      Viewing 40 - 42 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.