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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      2.0
      Apr 4, 2022

      Please read If being aquired

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I worked at Waystar I worked with some bright dedicated folks, some from my legacy company, some from the larger team. Work anywhere was flexible enough.

      Cons

      They constantly praise their sales and talk big game about KLAS scores, but they take the operations and support teams that make that happen for granted. Turnover is insane, lots of brain drain.

      1.0
      Feb 19, 2022

      Unpleasant place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Temporarily remote working environment. Not much else to mention.

      Cons

      Beware of fake reviews. If positive reviews seem too good to be true, it’s because they are. Very toxic environment even after a lot of restructuring. I was informed that problematic and unprofessional leadership would be let go only for many of those individuals to be promoted. There is a lack of communication and organization across departments. The company will blame this on growth but it’s the toxic culture (starting at the top) and a lack of those individuals to take accountability and put in the work to let employees know what’s going on, and then the blame or last minute fire drills fall on the team. I would stay away at all costs.

      avatar
      Waystar Response
      4y
      Thank you for your feedback. We’re disappointed to hear certain elements of your experience at Waystar were not what you expected. We take bullying very seriously here at Waystar and are committed to creating an environment where this is not tolerated. We have ways to anonymously report unethical and unprofessional behavior. We are dedicated to creating a safe, inclusive and supportive environment for our team members.
      2.0
      Mar 11, 2021

      Not invested in the success of acquired workers

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gave out a lot of swag

      Cons

      After weeks of non-stop PowerPoint slides, covering tools that we’ve never seen before and most of us would never see again, we were given a week to review and present. No one had a true grasp on how the tools worked or felt confident presenting. Our commissions that were developed for years in our previous company were taken away completely after a period of time and our total income dropped dramatically.

      avatar
      Waystar Response
      5y
      We’re disappointed to hear certain elements of your experience at Waystar have not been what you expected. While we are a fast-moving, high-performance organization, it’s paramount that team members feel that they are valued and put in positions to succeed. Throughout the acquisition process, we implement thoughtful strategies to help new team members become more familiar with our platform and get acclimated with the broader organization. We will continue to make improvements in this area. Thank you for your valuable feedback.
      Viewing 43 - 45 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.