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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.1

      Senior management

      4.0

      Career opportunities

      3.8

      Compensation and benefits

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      526 reviews
      4.0
      Nov 19, 2025

      Great place - poor pay

      Acount executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Welcoming atmosphere Supportive staff Good product-market fit

      Cons

      Poor pay for the grind required

      avatar
      Waystar Response
      5mo
      Our culture, team members, and innovative solutions create an environment where everyone can thrive. Our compensation approach combines pay analysis, industry benchmarks, and comprehensive benefits to deliver meaningful value for our team. Thank you for your review.
      3.0
      Nov 13, 2025

      Communication from Management could use work

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Waystar was great, I felt seen, I learned a lot through the training programs they offer. I liked the hybrid situation where I would go into the office 3 times a week and work from home for 2 days. The work-life balance was a priority, even with appointments and other obligations during the work hours. Everyone was accommodating.

      Cons

      Things started to change about half way in while I was there. Management wasn't doing any team meetings, 1-on-1s, or collaboration. Things were slipping. I was getting burnt out because of no progression, even though I was looking for projects to do and was willing to help where needed.

      avatar
      Waystar Response
      5mo
      Thank you for sharing your experience. We’re glad to hear your time at Waystar made a meaningful impact. Your feedback on communication and leader support helps guide our focus on collaboration and career growth. We’re committed to building an environment where team members feel connected, supported, and empowered to succeed.
      4.0
      Nov 13, 2025

      Good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, good culture, good benefits

      Cons

      Return to office and shift to unlimited FTO from PTO, declining sales for some teams

      avatar
      Waystar Response
      5mo
      Thank you for your review! Being together creates meaningful opportunities for growth and innovation as we work to simplify healthcare payments. Our flexible time-off plan supports work-life balance and prioritizes well-being. For additional support, please contact your leader.
      Viewing 37 - 39 of 526 Reviews
      Related searches: Waystar jobs | Waystar salaries | Waystar benefits | Waystar interviews
      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.