Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 35 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Great leadership in our CEO and upper management." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Rampant favoritism." ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

5.0

Apr 12, 2022

Waystar

Market development representative (mdr)

Recommend

CEO approval

Business Outlook

Pros

Work from home Great support Excellent training

Cons

Not many cons so far.

Waystar Response

3y

Glad to hear you are enjoying working at Waystar. We strive to provide team members with the support and training they need to not only do their jobs but to excel both personally and professionally. Thank you for your feedback. Keep it coming!

5.0

Apr 10, 2022

Unbelievable

Senior commercial analyst

Recommend

CEO approval

Business Outlook

Pros

From the initial interview with the recruiter, to the onboarding process, Waystar has made joining their team a dream come true. I feel so valued already as a new team member and can not wait to learn more about the company and the details of the position.

Cons

I do not have any cons to report. The only thing I can think of is I wish insurance benefits picked up day 1. It is pretty typical to have a holding period for this though.

Waystar Response

3y

We’re happy to hear you’re enjoying your time at Waystar! We strive to make your first day (and every day after) experience caring, supportive, and informative. Please keep the feedback coming! We encourage team member input!

5.0

Apr 9, 2022

Great Experience

Strategic technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Great people, Efficient, and friendly

Cons

I haven't experienced anything bad

Waystar Response

3y

We are glad to hear that your experience working at Waystar has been positive. At Waystar, we strive to hire people who are not only friendly but great at their jobs! Thank you for your feedback. As you continue in your employment with Waystar, please feel free to share more thoughts with your team leader/manager.

Viewing 421 - 423 of 526 Reviews

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Waystar

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Great Experience

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