Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews
5.0
Oct 7, 2025

Love working for Waystar

Recommend
CEO approval
Business Outlook

Pros

I worked at Waystar for 3 years and was offered a high paying job. I quit and worked for another company for 2 years, but then came back to Waystar despite the pay cut to come back. The benefits and work environment can't be beat.

Cons

Waystar's pay is very very low IMO.

avatar
Waystar Response
5mo
We’re proud to be recognized as a great place to work. At Waystar, we continuously review salary and market data and combine it with a comprehensive benefits package to meet the evolving needs of our team members. Thank you for your post!
5.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Smooth recruiting/onboarding process with excellent orientation/training opportunities. New laptop/monitor/keyboard/mouse for work at home, plus a nice Waystar backpack and other goodies. Hybrid work style with company provided lunch one day each week. Free soft drinks and snacks in the office. People are generally smart, engaged and hardworking, but also approachable and enthusiastic. Strong emphasis on company values that leaders and team members take very seriously. Competitive compensation and solid employee benefits package.

Cons

Nothing significant. Most people in my organization eat lunch at their desks, but they also leave the office by 5:00 or 5:30. Plenty to do from home and the overall workload/pace can be demanding at times.

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Waystar Response
5mo
Thank you for highlighting our culture and new hire experience—our values drive our continued success. Our mission to simplify healthcare payments is ambitious and requires fanatical focus, so please connect with your leader if you need support prioritizing your workload.
2.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits package is decent, although it changes significantly every year.

Cons

Very poor diversity. Indigenous People's day was removed as a company holiday. Until recently all of the executive leadership featured no ethnic diversity. No accommodations for non-neurotypical individuals are provided, offered, or considered. Company has gone back to office 3 days a week in the name of "family" and "collaboration", however productivity is higher working remote, and the impact on the work life balance is significant given the commute traffic. No salary increase to offset impact to expenses (additional wear and tear on vehicle, fuel consumption, etc). No PTO. We had been accruing PTO, however on December 31, 2024 we were informed that beginning 1/1/2025 PTO was not longer going to accrue as we switched immediately to FTO instead. Any PTO must be used before FTO. There was no paid out PTO. This was unethical as most employees were out of the office on vacation for the holidays, no option to be paid for the PTO we earned was offered, and now time off is at management discretion instead of based on time off earned. This is toxic. Poor recognition of work and achievements. Depending on the department one is employed in, one might never receive any company wide recognition for the work put in that was beyond the job requirement or significant in scope. Sales teams have the ability to earn massive trips, where as other teams have no level of recognition at a company level. There is little to no room to move upward without having 10 years in the job and then it is still dependent on the department employed in, and no merit raises so most employees can only move laterally to other positions and there is no path for greater salary. The company does not live their values. Surveys are generated to obtain the results they want. Information from surveys are not provided in a statistically transparent manner.

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Waystar Response
6mo
We strive to ensure every team member has a positive, values-driven experience. If you’d like to talk more about your experience, please connect with your leader or reach out to your Talent Business Partner on the People Team.
Viewing 46 - 48 of 526 Reviews

Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.