Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 26 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (526 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

3.0

Sep 5, 2019

Not bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

We are given a lot of swag at big quarterly meetings.

Cons

Not a lot of flexibility. Not a lot of remote work.

Waystar Response

6y

Thanks for your comments. We are very much committed to our team members and building an award-winning place to work, and we know one component of that is providing as much work/life flexibility as possible. In fact, in our most recent employee engagement survey, flexibility/WAH was one of the top reasons our team members appreciate Waystar. We continually seek ways to enhance our team member experience and so we will keep this in mind as we roll-out company-wide cultural initiatives to further engage our team members, support our communities and grow our business. We wish you the best of luck in your next adventure!

1.0

Jul 30, 2019

Leadership team out of touch with reality

Marketing

Recommend

CEO approval

Business Outlook

Pros

Lots of company swag. There used to be some really great people there.

Cons

The leadership team spends so much time with each other that they are out of touch with what’s really going on with the company. They seem to be under the mindset that if you repeat the same thoughts about the company over & over, it will stick and people will start believing the same thing. Walk the walk instead of talking the talk. Town hall meetings are pure propaganda. Leaders don’t seem authentic. Their is little to no diversity on the leadership team - another reason why they are so out of touch with the actual employees. They don’t even know how to relate to them.

Waystar Response

6y

Thank you for your review. Waystar’s leadership team strives to inspire, motivate, and are always looking for ways to improve team member experience. We are sorry your experience did not meet your expectations, however Waystar aims to hire top talent to lead our team members by example and will evolve and grow each step of the way.

1.0

Jul 24, 2019

Tough Times

Sales

Recommend

CEO approval

Business Outlook

Pros

Great place to start. There's tons of entry level jobs (mostly due to turnover; they claim it's a performance culture, but I'd argue it's more of a churn and burn culture, and the numbers support that argument). They picked some good corporate values.

Cons

While they picked the right corporate values, I haven't seen the organization and it's leaders embody those values. They clearly care more about their "valuation".

Waystar Response

6y

We appreciate your feedback and agreement with our great values here at Waystar. Waystar’s values are the foundation for our success and a focal point early and often for all team members. Our values continue as an agenda item during our senior-level leaders huddles, during which they discuss new perspectives and applications of these values in each of their respective functions and always strive to do more.

Viewing 487 - 489 of 526 Reviews

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