Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 40 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews)); "Management is great" ((in 16 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 27 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 4 reviews)); "Rampant favoritism." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (526 reviews)

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

5.0

Jun 28, 2019

Great Place To Work

Lead qa engineer

Recommend

CEO approval

Business Outlook

Pros

The IT department is at the leading edge in terms of software development. Fast paced development but not a whole lot of pressure is forced on you. Automated testing varies by team but a mature framework awaits anyone with the knowledge and desire to learn how to write tests in .Net using Selenium. There are two paths for QA, a SME path for manual testers and a QA Engineer path for those with some automated testing skills. Great place to work if work/life balance is important to you. The IT department allows one work from home day a week. PTO isn't great at first but improves tremendously with tenure. Employees receive some floating holidays too. 401k match is pretty good matching half up to 8% (12% total).

Cons

The health insurance is bad and way over-priced compared to other local employers. Chill out with the swag. Contributions toward a gym membership would have been nice.

4.0

Jun 10, 2019

Ok place, good people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Smart colleagues, flexible work arrangements

Cons

Pay and benefits are just average

Waystar Response

7y

Thanks for the kind review! We agree – there are a ton of smart and motivated people here helping to drive our mission forward. None of it is possible without the commitment of our Team Members – you included! Thank you for the feedback regarding benefits. Our commitment will continually be to seek out ways to improve our offerings – whether it be flexibility within the work day and new health and wellness initiatives – to review of compensation/benefits… and everything in between. Thanks again!

5.0

May 10, 2019

Fast Growth with Focus on Values

Director

Recommend

CEO approval

Business Outlook

Pros

Waystar actually cares about what it's doing in the healthcare industry. As a company, the focus is on creating efficiencies in the revenue cycle for healthcare providers, and doing so in a high-integrity way. I have only experienced a positive work culture at Waystar, as I really feel the company is interested in the professional development of their employees and maintaining a healthy work/life balance.

Cons

As with any company growing at Waystar's pace, there will be adjustments in the workforce. This can mean increases or decreases in resources, which will always produce knee-jerk reactions from the folks it affects. This is the cost of working for a company as opposed to working for yourself.

Waystar Response

7y

Thank you for your positive review and feedback on how we can continue to enhance our team member experience. We appreciate your thoughts and we will be sure to keep your feedback in mind as we continue to grow and continue our mission of simplifying and unifying the healthcare revenue cycle, so our clients and partners can focus on their goals, patients and communities. We know we can’t accomplish this without team members like you, so thank you for all that you do! – Susan

Viewing 490 - 492 of 526 Reviews

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Jobs at Waystar

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CDI Clinical Performance Auditor

United States

View job

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Enterprise Technical Support Analyst

Waystar

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