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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      1.0
      May 10, 2019

      I would not recommend any of my contacts to work here

      Technical analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I cannot think of any

      Cons

      1. If you work in the Duluth, GA office, you are treated with disrespect, dishonesty, and deceit. 2. All of the energy and resources goes into the Louisville, KY. They only promote folks there. People who are qualified in the Duluth office are looked over, as Louisville only wishes to promote from their office exclusively. 3. The Duluth office is rarely allowed to hire. When I put in my notice, they moved my FTE to the Louisville office instead of back-filling in Duluth. 4. You are expected to hardly ever get out of your seat. If you have to go to the bathroom, you must let someone in leadership know. 5. There is no company culture expect for you to know you are treated like "The Help". You are not respected; you are looked down upon. 6. When moving clients to a new software, the company does not provide training. Clients are expected to either watch videos, or "learn it on your own" or "just contact support". Support is inundated with enough calls as it is. When the training department is confronted, they just pretend like nothing is wrong. As a result multiple clients are terminating their contracts with Waystar. 7. There is no incentive to work here. The salary is terrible, the benefits abysmal, and when you try to suggest changes to make things better, you're told "we will take it under advisement" . . . . and your ideas are thrown out the door. I would never recommend any of my contacts/friends to work here . . .ever. You are treated like garbage, you are expected to get the client off the phone as soon as possible, even if the client is not satisfied with the answer being given. You are faulted if you leave your seat to go to the bathroom, etc. . . . my list could go on. Don't. Work. Here.

      avatar
      Waystar Response
      7y
      Thank you for your feedback and the opportunity to share a few important facts. We are so proud that our company continues to get recognized for our products, service and culture. We've just won again Becker's 2019 Best Place to Work award and continue to be award #1 KLAS awards for 10 years running. Our company is continuing to expand, and we are hiring and have promoted team members across all of our locations including Duluth. We value our team members and to ensure they have time to take a break, our standard practice if for team member’s to simply list themselves as unready, so client calls are not routed to them. This has worked very well for years. We continue to be committed to our team members and clients including any new upgrades or changes that may impact them due to our continued technology innovation and expansion. Team members and clients are provided with multiple training options and are invited to attend as many live Webinars and QA sessions as they would like. We’re thrilled to share we haven’t lost any clients because of their platform upgrade. As our company grows our culture continues to evolve and we continuously work to strengthen our Joyful, Optimistic and Fun culture. Waystar Cares is a new initiative we launched that will focus initiatives specific to community, connection and wellness. Additionally, we have a team that continues to review our benefits packages to invest in our team members and their family’s wellbeing. U.S. health care costs continue to rise and we’ve got a number of initiatives in place to help bend that curve. Again, we appreciate your thoughts and thank you for your contributions to the company. Please do not hesitate to reach out to us at any time with thoughts on how we can continue to make Waystar a great place to work. Thanks! Susan
      2.0
      Apr 26, 2019

      New leadership, pushed out people from legacy companies

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product and the market is great, and Waystar is well-positioned to grow. The Louisville office (legacy ZirMed office) seems to be the unofficial HQs of the company, so if you're based there, it could be a positive experience.

      Cons

      When Navicure and ZirMed first merged, there were great marketing teams on both sides of the house. Then, one-by-one, marketing team members either left on their own or began to get pushed out of the organization. Waystar leadership just let this mass exodus happen, and there wasn't anything done to "stop the bleeding". I just was shocked that a growing company would let this kind of thing happen to their marketing team at such a critical time. Plus, with the influx of new leadership, it meant that every leader seemed to be jockeying for their individual position at the company, and the overall strategy just did not seem cohesive to me. I'm just one opinion out there, but maybe the dust is starting to settle and they're getting their act together at Waystar.

      avatar
      Waystar Response
      7y
      Thank you for your belief in our continued growth potential - we agree! Waystar has recently upgraded our website and we hope our clients and prospect find it useful as they are managing their rev cycle challenges. We continue to attract and develop talent for all of our functions and am disappointed that this position wasn't a fit for you. We certainly wish you all the best in your next adventure. Take care!
      3.0
      Mar 26, 2019

      Declining since merger

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was a long time employee at Navicure but watched the slow decline once the merger with Zirmed occurred to form Waystar -- great product but I don't even think that is enough anymore

      Cons

      There seems to be no desire by leadership to keep existing employees on board, they seem to be making everyone uncomfortable so they will quit Comp plans and territories keep changing, leadership isn't concerned with the individual employees' growth and career advancement

      avatar
      Waystar Response
      7y
      Thanks for taking the time to leave us a note. Waystar Leadership team is very much committed to our team members. It’s because of our many talented team members that we have world class product solutions and client support that meet and often exceed client expectations. We are evolving as our clients’ needs require us to and appreciate the patience you and others have shown as we further strengthen our go to market strategies. Thanks for giving us your time and talents and we wish you the best in your next adventure.
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.