Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews
1.0
Oct 17, 2018

n/a

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

friday breakfast is nice pto

Cons

no clear direction, future uncertain

avatar
Waystar Response
7y
We appreciate you sharing your thoughts, and glad to hear you that you are able to enjoy our paid time off benefit. In our Town Halls, we often share our journey to the summit and our compelling mission, purpose, and organizational goals. We will continue to host frequent Town Halls to celebrate our success and value award winners as well as update our team members on our journey. If you have thoughts on how we can enhance our communications, please share your ideas with your leader or contact us at peopleoperations@waystar.com, to set up a time to discuss. Take care, Susan Staples
1.0
Oct 16, 2018

Don't be fooled, this is a Zirmed company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not a lot of pros working here - especially if you're not based in the Louisville office. Breakfast on Fridays in the Atlanta office. Just hope it's not Bojangles.

Cons

- Many things internally are still branded as Zirmed, including your paycheck. - There is favoritism shown towards legacy Zirmed employees. For example, more sales territory given to Zirmed based employees, only Zirmed people are allowed to talk in the general channel of slack - Lots of cut corners, including forcing employees to sign off on a 2015 Zirmed employee handbook - Forced culture - Bad HR. Issues brought to their attention are swept under the rug or conveniently forgotten about. - Inept management - especially in Sales Intelligence and Marketing. - Payroll is either swamped or does not care for their peers. Reimbursements are routinely late. Took nearly 2 months for a small approved reimbursement to get paid out for Navicure employees (Zirmed based were approved immediately). Any bonus or salary corrections are promised, but never delivered. - Career opportunities are vastly limited unless you're based out of the Louisville office. - Compensation and benefits used to be ok. Now you have a health insurance that is not accepted by many high end doctors, bonuses are a joke, 401k matching is nothing to get excited about. - No work/life balance - especially if you're an administrator of any platform. Expect to work overtime and all weekend with nothing to show for it than a high-five. - Senior management is more worried about pleasing Bain than understanding the actual processes that happen day to day and figuring out how to make those work within a reasonable timeline. - Most employees are $20k to $30k under market - Management more worried about "having fun" and rewarding the HR department rather than getting decisions made so employees can meet stressful deadlines. - IT department still grossly separated between "Zirmed" processes and "Navicure" processes - meaning you can't get help with malfunctioning programs/hardware unless it comes from your respective team. Good luck if your team is sick or on PTO.

avatar
Waystar Response
7y
Thank you for taking the time to share your thoughts. I am disappointed to hear that your felt your experience wasn’t very positive. We are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. I will certainly review your thoughts with the leadership team. Should you want to talk to me directly, please reach out at peopleoperations@waystar.com. We wish you the very best in your next career opportunity. Take care, Susan Staples
1.0
Sep 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice building Nice lower level employees ( CSR and Implementation )

Cons

Extreme disconnect even before the merger Young narcissist abound A six sigma black belt, is like dealing with a robot at this co Very reliant on opinion, which is scary being a SSBB Fire people for 0 cause A ton of clicks that end in tenured employees always “winning” More he said she said management than actual rules or standards Bullying is the standard Turnover rate is absurd Abuse of time management like never seen before

avatar
Waystar Response
7y
We want to thank you for taking the time to share your thoughts – we truly appreciate it. I am disappointed that your impression of your experience at Waystar did not match our intention of being a top place to work. We are committed to creating a mission and values-based culture that starts with honesty and drives a joyful, fun and optimistic workplace with further emphasis placed on passion and “making it happen.” We are proud of our collaborative and innovative environment and continue to ensure our high performance culture is fair and transparent. We’ll review your feedback and continue to focus on hiring, developing and engaging talented team members that share our passion to make an impact in the healthcare industry. If you have thoughts on how we can improve in some of the areas noted or if you would like to share more about your experiences, please contact me by emailing PeopleOperations@Waystar.com so that we can set up a time to talk. Thank you again for the feedback and best of luck in your future endeavors. Susan
Viewing 514 - 516 of 526 Reviews

Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.