Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 26 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

2.0

Apr 26, 2024

Bait & switch

Enrollment support specialist

Recommend

CEO approval

Business Outlook

Pros

Great company benefits & values… they are buying up everyone.

Cons

…they forget their values. What works for one isn’t for all. Management plays favorites and will have different rules for different workers. Department will be under guidelines to go in to the office, yet your own leadership is out of state and doesn’t show up in office ever. Result is a waste of time being in office and still on Teams or Zoom Meetings. If you know your role, you will get more work from those who don’t. Instead of letting go of ones that don’t pickup the job, they assign them easier work. Although they are absorbing companies, those grandfathered in my purchase have better benefits from WAH to pay.

Waystar Response

2y

Thank you for your feedback. We hope you were able to address your concerns with your direct leader or Strategic Business Partner during your time here. Workload, management, and team member satisfaction are extremely important to us. If you’d like to discuss this further, please reach out to peopleteam@waystar.com

4.0

Mar 14, 2024

It All Depends on Your Team

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance is basically guaranteed Still able to work from home even as they reopen the in person offices Work is diverse so it doesn’t get boring

Cons

If you end up with a bad manager you’re screwed over Upper management is completely out of touch They’d rather give you a hat than a bonus

Waystar Response

2y

Flexibility and meaningful work are important to us – we appreciate your feedback. If you would like to speak more about your experience, please reach out to peopleteam@waystar.com

3.0

Feb 4, 2024

Mixed Review

Buiness analyst

Recommend

CEO approval

Business Outlook

Pros

Very young company so expect exuberant energy and excellence. I met some outstanding IT professionals at Waystar.

Cons

Not really about "transforming" health care--they're about maximizing hospital and healthcare system profits. Zero training on multiple complex proprietary software systems--all OJT. Very young company so expect lot of prejudice and stereotyping if you are 40+ and not senior management. My workgroup was uncomfortably cutthroat. Don't seem to understand Family and Medical Leave Act.

Waystar Response

2y

Thank you for your feedback. We work to provide training that enables team member efficiency and success. We are sorry to hear that your experience did not live up to your expectations. Waystar provides an avenue for concerns related to discrimination via the ethics portal. Each case is taken seriously and evaluated. We would like to learn more about your experience, please reach out to peopleteam@waystar.com.

Viewing 58 - 60 of 526 Reviews

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Waystar reviews

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Bait & switch

It All Depends on Your Team

Mixed Review

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