Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews)); "Management is great" ((in 17 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Incredibly long hiring process; bankrupted me." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

5.0

May 9, 2025

My Experience With Waystar

Regional director

Recommend

CEO approval

Business Outlook

Pros

Fantastic culture Everyone willing to help Great training (and continuous training) A certain “demeanor” amongst people that is confident but also humble Processes that are in place are efficient and logical The opportunity to make great money

Cons

No cell phone reimbursement for sales reps

Waystar Response

11mo

Thank you for recognizing our wonderful workplace culture where we continue to strengthen our team member experience and growth opportunities. Our team is the driving factor for our mission to simplify healthcare payments. Cell phone reimbursement is based on job type, classification, and work hours – please reference and the Handbook and check with your leader to see if you are eligible.

2.0

Apr 27, 2025

Corporate Dystopia

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Free lunch on Wednesdays!

Cons

- Incredibly long hiring process; bankrupted me. - Poor management - Vague expectations of work - Seemingly every 4 weeks there is some corporate event; preventing work. - Poor onboarding process.

Waystar Response

1y

Thank you for your feedback. Our overall new hire and team member experience is important to us, which is why we continue to hold a comprehensive in-person Waystar Welcome program for new team members, and work to provide ample engagement and benefits for all. Being together in-office helps us foster more opportunities to connect! If you’d like to share more about your experience, please reach out to peopleteam@waystar.com.

5.0

Apr 21, 2025

Current Employee

Boarding specialist

Recommend

CEO approval

Business Outlook

Pros

Waystar is a great company to work for.

Cons

The process to being hired for entry level position is a little lengthy.

Waystar Response

1y

Thank you for leaving a review and recognizing Waystar as a great place to work. We continuously look for ways to improve our candidate experience, so please share your feedback to the Talent Acquisition by emailing peopleteam@waystar.com.

Viewing 76 - 78 of 526 Reviews

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Jobs at Waystar

Enterprise Rules & Edits Analyst

Site Reliability Engineer II

Sr. Business Intelligence Analyst

Solution Adoption Consultant

Software Development Engineer in Test II

Waystar

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