Waystar reviews

4.2

84% would recommend to a friend

(525 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 525 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

525 reviews
3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

It provided good benefits and pay was decent.

Cons

Leadership was changing and took sometime to provide direction across product and engineering.

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Waystar Response
3w
Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear you found the benefits and pay competitive. As Waystar grows, we prioritize clear direction and strong alignment across product and engineering teams. Feedback like this helps us strengthen communication, clarify priorities, and better support team members during periods of change.
4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Transparent and approachable leadership Strong and collaborative team culture Flexible hybrid work model supporting work-life balance Opportunities to learn and grow with new technologies Exposure to talented and supportive colleagues

Cons

As a new hire, there can be a learning curve while getting up to speed Some processes can take time to fully understand initially

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Waystar Response
3w
Thank you for taking the time to share your experience and for highlighting our transparent leadership, culture, and flexible work environment. We appreciate your feedback and are glad to hear that opportunities to learn and collaborate with colleagues have made a positive impact early in your journey. We focus on enhancing the onboarding experience, strengthening documentation, and creating clear pathways that help team members ramp quickly and confidently.
Viewing 7 - 9 of 525 Reviews

Glassdoor has 547 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.