Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 547 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 40 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 26 reviews)); "Salary is low and below standard." ((in 14 reviews)); "Compensation is a little lower than the competition." ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(525 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 525 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

525 reviews

4.0

Apr 13, 2026

Great culture, but communication needs improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture and great people

Cons

communication and change management could be better

Waystar Response

1mo

Thank you for taking the time to share your perspective and for your long-standing commitment to Waystar. We’re glad to hear that our culture and people have shaped a positive experience. Clear, timely communication matters as we grow, and feedback from team members plays a key role in strengthening how we share information and support teams through change.

3.0

Apr 3, 2026

Room to grow

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Peers were great and some pretty good benefits. A lot of genuinely great people working here.

Cons

Upper management infighting is common and lead to wild goose chases and covert one-upmanship assignments. Highly political environment that is tumultuous due to the growth the company is experiencing.

Waystar Response

1mo

Thank you for taking the time to reflect on your experience at Waystar. We’re glad you valued the people you worked alongside and found the benefits meaningful. As Waystar scales, respectful collaboration plays a critical role in sustaining a positive, productive work environment. We invest in leadership development and organizational practices that strengthen transparency, alignment, and our shared values. We welcome any additional feedback through our People Team at peopleteam@waystar.com.

4.0

Mar 15, 2026

Great team, pay could improve

Consultant

Recommend

CEO approval

Business Outlook

Pros

Supportive team culture, Flex time off

Cons

Compensation not always aligned with responsibility

Waystar Response

3mo

We strive to build a culture rooted in trust, support, and flexibility that empowers team members to do their best work while maintaining work-life balance. Beyond pay, our comprehensive total rewards strategy includes benefits, time off, and growth opportunities that evolve to meet the needs of our team members. We encourage team members to partner with their leader to identify growth opportunities and development paths that align with their goals. Thank you for your feedback.

Viewing 13 - 15 of 525 Reviews

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Jobs at Waystar

Business Intelligence Analyst

CDI Clinical Performance Auditor

United States

View job

Project Scheduling Coordinator

Technical Support Analyst

Waystar

Waystar reviews

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Great culture, but communication needs improvement

Room to grow

Great team, pay could improve

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