Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews
3.0
Mar 7, 2018

Great Company Before Waystar

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People, challenging work, work-life balance

Cons

Top-heavy, limited growth potential,

avatar
Waystar Response
8y
Thank you for taking the time to leave this review. We really appreciate hearing from you. As we grow and evolve our Waystar teams, we’ll certainly keep your perspective in mind. If you have any specific ideas on how we can improve, please schedule a chat with your manager, or reach out to me directly. Thank you again for your feedback – Susan.
4.0
Feb 6, 2018

I love this place!

Recommend
CEO approval
Business Outlook

Pros

Wonderful people work here. Everyone is very nice and helpful. The work is challenging.

Cons

Structured training for new hires would be good.

avatar
Waystar Response
8y
The Waystar Leadership team appreciates you taking the time to share your positive experience with us! We agree our new hires deserve an even better onboarding experience and exciting plans are in place to design a world-class onboarding experience where team members can learn about our mission, purpose and values and their role to help us simplify and unify the healthcare revenue cycle management. Keep the great suggestions coming – we value them! – Susan
4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
Viewing 109 - 111 of 526 Reviews

Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.