Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 39 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 24 reviews)); "Great Leadership and managers." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 27 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (526 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

5.0

Jul 31, 2023

Waystar New Hire Review

Edi operations analyst

Recommend

CEO approval

Business Outlook

Pros

Culture Management Coworkers Everyone has a great attitude and wanting to do the best job Great sense of teamwork here

Cons

The only con is having to go back into the office after the first of the year and hope it will continue to just be 3 days a week.

2.0

Jul 31, 2023

Going downhill

Sr. helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

Started off great. They do a welcome aboard week which was nice and the people you help day to day on the helpdesk are nice. The C suite are all pretty nice. Building in downtown is great.

Cons

New management on the HD/ IT teams are awful. I was extremely happy for over a year then they replaced the manager with someone who is a liar and not fit to lead and making decisions to take away any perk the job had.

Waystar Response

2y

Thank you for sharing your feedback. If you would like to discuss this more, please contact us at peopleteam@waystar.com

3.0

Jul 30, 2023

technology return to office poor communication

Technical lead

Recommend

CEO approval

Business Outlook

Pros

good company to work for except tech RTO

Cons

poor planning and communication about RTO for tech team, double standards and confusing communications. bringing a consultant to communicate will not help, several tech members planning to quit. management is not aligned.

Waystar Response

2y

Thank you for your feedback. Bringing teams together to help solve our clients’ healthcare revenue challenges is a priority for us, as well as ensuring our team members strengthen relationships and have access to meaningful career development. Please share your concerns with your leader to help support you through this transition. You can also reach out to your leader’s leader or peopleteam@waystar.com

Viewing 199 - 201 of 526 Reviews

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United States

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Waystar

Waystar reviews

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Waystar New Hire Review

Going downhill

technology return to office poor communication

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