Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 551 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 24 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(529 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 529 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

529 reviews

5.0

Oct 24, 2025

Company Values are seen and felt

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Onboarding has been very smooth especially compared to my past experiences.

Cons

Sometimes communication has been delayed, but in relation to the rate of growth it is understandable.

Waystar Response

5mo

Our new hire experience is a top priority, and we continuously enhance our comprehensive in-person Waystar Welcome program to deliver an exceptional onboarding experience. We prioritize clear communication and operational efficiency to support the success of our team members. Thank you for sharing your feedback.

5.0

Oct 16, 2025

Great Culture

Employee

Recommend

CEO approval

Business Outlook

Pros

Waystar has an amazing work culture. Highly recommend working here.

Cons

Nothing that I can think of.

Waystar Response

5mo

Thank you for taking the time to share your review. We’re glad to hear your experience has been positive!

5.0

Oct 7, 2025

Love working for Waystar

Trading partner support

Recommend

CEO approval

Business Outlook

Pros

I worked at Waystar for 3 years and was offered a high paying job. I quit and worked for another company for 2 years, but then came back to Waystar despite the pay cut to come back. The benefits and work environment can't be beat.

Cons

Waystar's pay is very very low IMO.

Waystar Response

5mo

We’re proud to be recognized as a great place to work. At Waystar, we continuously review salary and market data and combine it with a comprehensive benefits package to meet the evolving needs of our team members. Thank you for your post!

Viewing 217 - 219 of 529 Reviews

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