Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 551 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "Great people to work for and with." ((in 38 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is nice and management is enthusiastic" ((in 23 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology." ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(529 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.7

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 529 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

529 reviews

5.0

Sep 8, 2025

Recruiting Process

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great and very kind people, responsive when I reached out!

Cons

Recruiting/hiring process could have been easier. The communication was sometimes lacking or confusing. Too many emails from too many different people. I was confused.

Waystar Response

7mo

We value every candidate’s experience—from first contact to onboarding—and we’re continuously working to make it even better at every step. Thank you for your review and wish you luck on your Waystar journey!

5.0

Aug 29, 2025

Great Place to Work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company actively looks at ways to develop team members through training and development as well as finding new opportunities.

Cons

I don't have anything negative to report. I've worked at Waystar for almost 6 months, and it has been a great experience.

Waystar Response

7mo

We’re committed to supporting our team members' growth through both existing and new training opportunities, as their development is a key priority for us. We appreciate you taking the time to share your feedback!

4.0

Aug 11, 2025

Growing company that still feels like a small company

Advanced application engineer

Recommend

CEO approval

Business Outlook

Pros

One of the few companies that still believe in diversity and makes everyone feel welcome and part of the team.

Cons

While the company does a TON of employee surveys, I don't know that the company actually addresses any real issues from those surveys.

Waystar Response

7mo

We are driven by our eight core values and believe that a diverse work culture builds an incredible team! Post engagement surveys, we carry out action planning with our leaders so that all functions have a chance to make improvements based on their results. For example, this year we implemented “Anchor Cards” as a tool to enhance recognition and comradery across the company. Please continue to provide your feedback so we can make Waystar an even better place to work. Thank you for posting!

Viewing 223 - 225 of 529 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Client Success Manager

Enrollment Support Coordinator

CDI Clinical Performance Auditor

Waystar

Waystar reviews

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Recruiting Process

Great Place to Work!

Growing company that still feels like a small company

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