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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (525 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 525 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      525 reviews
      1.0
      Jan 3, 2019

      Great Company Prior to Merger

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and laid back atmosphere prior to merger. People were promoted based on their hard work and dedication to the company but not since the merger. People are now promoted via nepotism and who they know. The department I was in let people go who had been in the industry for many years and hired replacement who did not know a single thing about the healthcare industry. Leadership puts on a good show for the new hires but does not care one bit about their employees, especially legacy employees. Learned a lot about the industry.

      Cons

      After the merger there was a lot of vague talk about 'opportunities' for legacy employees that never happened. Leadership does not care about employees, especially lower level ones. Leadership put in place people who do not know what they are doing. They have no prior experience in the industry or even in the department they work in. They are hiring the wrong people to be leaders and it will definitely have a negative effect on the company. Turnover is insanely high. Below market values in all roles. Can double your salary by just leaving. Nepotism - rules only apply to some.

      avatar
      Waystar Response
      7y
      Thanks for your feedback. It is important for us to hear your experience on what we are doing well and what we need to improve upon. I want you to know that we are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. Our recent growth and organizational transformation were in service of our clients needs. Part of our strategic transformation includes a more performance focused culture. We understand that change can be difficult and do appreciate your perspective. I take your comments seriously and should you want to talk to me directly, please reach out at peopleoperations@waystar.com. Susan Staples, SVP of People Operations
      1.0
      May 25, 2021

      Mismanaged and Hemorrhaging

      Senior applications engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are not bad, and the handling of the global pandemic was admirable. The corporate values as written are not bad.

      Cons

      Their business strategy to acquire companies instead of utilizing the engineering team they have results in dead projects, high turnover and no opportunity for career growth. Companies that are acquired should expect a short honeymoon of talks of integration to eventually join the graveyard of product offerings. They constantly hire for new teams but never back fill existing positions.

      avatar
      Waystar Response
      4y
      Thank you for your feedback. Our goal with any acquisition is to learn together and integrate the products and the people for a positive future. Please take the time to discuss with your leader or a member of the People Team to support your concerns.
      1.0
      Jul 24, 2019

      Tough Times

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to start. There's tons of entry level jobs (mostly due to turnover; they claim it's a performance culture, but I'd argue it's more of a churn and burn culture, and the numbers support that argument). They picked some good corporate values.

      Cons

      While they picked the right corporate values, I haven't seen the organization and it's leaders embody those values. They clearly care more about their "valuation".

      avatar
      Waystar Response
      6y
      We appreciate your feedback and agreement with our great values here at Waystar. Waystar’s values are the foundation for our success and a focal point early and often for all team members. Our values continue as an agenda item during our senior-level leaders huddles, during which they discuss new perspectives and applications of these values in each of their respective functions and always strive to do more.
      Viewing 22 - 24 of 525 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 547 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.