WeddingWire reviews

4.0

78% would recommend to a friend

(227 total reviews)

Timothy Chi

96% approve of CEO

70% positive business outlook

WeddingWire has an employee rating of 4.0 out of 5 stars, based on 227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WeddingWire employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

227 reviews
5.0
Jun 20, 2017
Recommend
CEO approval
Business Outlook

Pros

WW is truly a great place to work. There are many reasons why, which I'll explain, but the two takeaways are 1) this an organization that genuinely cares about its people, and it shows on a daily basis. For example, one day recently, one of the VPS randomly offered to buy me breakfast from the cafe without any rhyme or reason. 2) My coworkers are, overall, enjoyable people to work with. They are generally very friendly, hard-working, and down to earth. Like many, I've made friends since working here: -Flexibility. As long as you're doing your job, you can work from home and take as much time as you need for paid time off. -Culture. When I tell friends and family the events that WW does, they're pretty amazed. Casual dress, Taco Tuesday, catered breakfast every day, open bars, top notch Halloween and Holiday Parties, catered lunch at the end of the month, and on and on. For me, even having an office Kurig with a dozen flavors is not insignificant when you up the cost of coffee everyday. -Customer Success. It's encouraging working for an organization that also cares about its customers. I don't know of any other company that calls and emails its customers to ask how they are doing with their account, and most of WW's vendors appreciate that. People often think that our team listens to vendors yell at them all day, but that's not the case. Most of our interactions with vendors are either positive or neutral, and I think it shows by the daily stream of vendor love that is shared throughout the organization. It should also be said that Customer Success gets perks that are available to Sales even though it does't carry sales quota - monthly bonuses, sales trips, dinners, and meals on the company tab. The Director and VP of Customer Success are both highly competent and always seem to have the team's best interests in mind. -Executive Team/Senior Management. They know me and many others at WW by name. They appear to be in touch with the rest of the organization, and most recently, the top and HR are showing that they are clearly listening to their employees' main concerns, which is heartening and a contrast to other businesses who are completely indifferent.

Cons

There aren't many negatives, but no organization is perfect, especially one that has scaled to WW's size over a short period of time. -Career Growth. There are some legitimate concerns here, but with some very big caveats. The other reviews who make critiques about career growth fail to add important context. First, some of those who I've spoken with first hand who felt there weren't enough career opportunities for them 1) weren't top performers on our team or 2) hadn't been at WeddingWire long enough to be able to lay the ground work for a career path. The reality is that building a career is a long term process that doesn't happen overnight. By and large, hard work and talent is awarded with opportunities for promotion. -Junior Managers. While there are some excellent more junior managers on the third floor, there are also those whose skill set and judgment I think there is good reason to question. -Lastly, call me an apologist for WeddingWire all that you'd like, but some of criticisms I've seen or read reek of entitlement. For example, complaints about the free catered breakfast or lunch or a review that lamented that their team trip to a tropical island was "downgraded" to a major metropolitan city with great nightlife - give me a break. The reality is that - across the board, not just at WW -millennials aren't sticking around many companies for very long (hence, the high turnover criticism). Long story short: there is little loyalty but a big sense of entitlement. I say that as a millennial myself.

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WeddingWire Response
9y
This review makes me smile for many reasons but above all I’m impressed with how you thoughtfully share your experiences with WeddingWire, our customers, and our team. It’s a rare pleasure to work among great colleagues while also serving great customers and I appreciate how this comes through in the review. You also highlight two of our highest priority developmental areas—career development and leadership effectiveness. We’ve already launched initiatives to improve on each of these but the work is just beginning. You can hold me and the rest of the leadership team accountable for maintaining momentum and keeping you informed. Again, thank you for your feedback but also for being one of the reasons WeddingWire is such a unique company and culture. I certainly hope I was the VP who picked up breakfast that day in the Café, but whoever it was simply reflected our shared values. Your comments are a great reminder that culture may be explained by core values, but it’s lived in even our smallest actions.
2.0
Mar 26, 2017

Job, not a career

Recommend
CEO approval
Business Outlook

Pros

WeddingWire was a great place to learn basic sales skills and meet other friendly faces in the area. The office was casual with a lenient dress code, some fun amenities, and lots of young people. When I first started working there, the job felt exciting and challenging. Around when upper management changed, things shifted for the worse. The executive team is very well liked, including the CEO who is amazing. I'm not sure if they were just too busy to realize what is going on, or if they were unsure how to fix it.

Cons

To start, sales here needs to be marketed as a short-term JOB and not a position that will lead to any type of career growth. The people who get promoted and are in management positions are there due to either favoritism or tenure. Most of them do not seem qualified to be leading teams, and you can tell by their passive aggression and lack of professionalism. They'll cheer you on every month, but do very little to help their teams hit their unrealistic goals. Somehow, the quotas just keep going up while the markets are getting more and more saturated and less advertisers are seeing success. Somewhere along the way the past 4 years, the focus shifted from genuinely helping these advertisers grow their businesses with a successful product, to just needing to hit your goal no matter what with a product that was going downhill. As most other reviews say, the favoritism is absurd. There are a select few who will get anything they want and will be favored by upper management because they sit on the best markets and reap the benefits of it. It seems to be 2 very different pay tiers here: the top ~10 reps in the company who do very well, and everyone else. Many people find it hard to pay DC rent and living with a starting salary of just 38k. It's a repetitive job where you will have to work very hard to hit the number in front of you, and your efforts won't always match your outcome. Micromanaging can get out of control, and it seems there is a negative feeling across all departments that the company has become unfavorable and unenjoyable. I'm not sure who could be writing these "awesome, everything is amazing here!" reviews..

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WeddingWire Response
9y
Thank you so much for sharing your thoughts. While we're happy you had some positive feedback to share, we also take the critical comments very seriously and appreciate your candor. At WeddingWire, we want to set the right expectations for our sales reps, and as the role and the company has evolved, we aim to effectively communicate to candidates what the sales opportunity looks like. We strongly believe that WeddingWire is a great place to learn and build full cycle sales skills, help small businesses grow, and develop professionals in a vibrant and supportive environment. Additionally, our goal has always been to reward and recognize great work fairly and consistently. We're constantly reviewing our practices and have recently invested in a tool that will help facilitate career development conversations between managers and employees. We're looking forward to the impact this new practice represents for WeddingWire. Thank you again for sharing your feedback.
1.0
Jul 18, 2017

Debated calling in sick for a month before writing this...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Lots of fun stickers to collect. -The possibility of getting "iced" at any hour of any day. -Free breakfast that never changes, if you like a routine. -Free lunch on the last days of the month to ensure that the Core and Venue Sales teams remain at their desks for a full 9 hour work day. -A beer cart that comes around every Thursday/Friday to render the last two hours of the work day absolutely useless. -Great group of young 20-somethings to befriend.

Cons

How much time do you really have? -The pay is a joke. Don't be fooled by recruiting efforts and the number that they throw around. As a rep who did their job "well," I'd be lucky to make half of the projected number I was given in a year. As many other reviewers have noted, lots of us have second jobs to afford D.C. living. -Absolutely zero growth. With each promotion, you are given the opportunity to be selected for "leadership" positions, which you'll only attain if you are a 'favorite.' Other than that, you're still selling to new accounts, or convincing vendors that this joke of a product worked for them. There is no benefit to the salesperson, as we do not maintain contact with the vendors we sell after the initial transaction. -Nice guys finish last. The reps who do well here treat their managers like pledges in a fraternity. It's "cool" to get wasted with your boss every weekend, or to pass drugs around with them on company sponsored trips. Wish I'd known the floor was similar to "Wolf of Wall Street" when I took this job--but hey, if you're into that, you've found your home. -If you show signs of failure, i.e. not hitting metrics, not hitting quota, etc, you will be given less profitable territory in an effort to get you fired. In the off chance that you are doing well, and you request a territory change, more often than not this will be ignored unless you scream and cry and stomp your feet like a little child. Oh, and your quota will continue to increase month over month, too. -Constant competition between teams--it's truly every man or woman for themselves. Don't trust anyone. -Unlimited PTO sounds awesome in theory--but don't take it if you're not at goal because you will be scrutinized and asked about your plan to hit goal each and every day leading up to your departure. Managers will tell you to "unplug" while on vacation, but then continue to send you emails and text messages with regards to your accounts, expecting responses. -A complete disregard for any of the issues listed in all of the reviews below. Zero communication between senior level management and sales managers. This probably stems from the lack of qualifications these managers have--they're merely previous reps who got the good end of the stick.

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WeddingWire Response
8y
We appreciate the time you took to share your feedback. We’re very disappointed to hear this is what you took away as your experience as a member of the sales team. First and foremost, we take allegations of drug use very seriously. We do not condone behavior of this kind in any scenario. Being a high-growth company, change is frequent and not always easy. To promote and foster learning, training and development, we recently launched a continuous feedback platform for employee development, a revamped Leadership Development Program and a Manager Certification Training. We are committed to creating as much opportunity to our Teams as possible and it’s feedback like yours that helps us to identify where we need to focus more attention. Thank you, again, for sharing your thoughts.
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