Does WellSense Health Plan pay their employees well?

According to anonymously submitted Glassdoor reviews, WellSense Health Plan employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at WellSense Health Plan. This rating has decreased by 20% over the last 12 months.

How satisfied are employees working at WellSense Health Plan?

49% of WellSense Health Plan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WellSense Health Plan 3.9 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at WellSense Health Plan?

Customer Service Representative (17) , Manager (9) , Member and Provider Service Representative (8) , Customer Care Representative (7) , Customer Service Representative (CSR) (4) , Member Service Representative (4) , Administrative Assistant (3) , Care Coordinator (3) , Care Manager (3) , (2) , Actuarial Analyst (2) , Analyst (2) , Call Center Representative (2) , Case Manager (2) , Community Outreach (2)

What are the pros of working at WellSense Health Plan according to real employee reviews?

"Great benefits and overtime availability" ((in 34 reviews)); "The people here are great" ((in 20 reviews)); "The pay is good but not worth the stress" ((in 15 reviews)); "Good pay and get to work from home" ((in 15 reviews)); "Competitive Salary" ((in 7 reviews))

What are the cons of working at WellSense Health Plan according to real employee reviews?

"The only problem was with management always." ((in 14 reviews)); "poor communication, no leadership" ((in 11 reviews)); "Training is long and slow." ((in 8 reviews)); "Manager is clueless" ((in 7 reviews)); "The friends have no personal skills no real drive to work with the current staff only there for the money" ((in 5 reviews))

What are employees saying about WellSense Health Plan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WellSense Health Plan layoffs and their outlook for job security at WellSense Health Plan in 2026.

What are the top reviewed WellSense Health Plan locations?

Boston , Charlestown , Manchester , Springfield , New York , Syracuse , Norman , Charleston , Charlestown , Los Angeles , Londonderry , Rochester , Cambridge , Framingham , Lowell , Somerville , Stoughton , Great Barrington , Ware , Worcester

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WellSense Health Plan

Part of Boston Medical Center

WellSense Health Plan reviews

3.2

49% would recommend to a friend

(245 total reviews)

Ellen Ginman

Not enough data to show CEO approval

50% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.1

Culture & values

3.0

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

WellSense Health Plan has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WellSense Health Plan employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Feb 3, 2020

Worst Management Ever

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people I worked with

Cons

So many- poor communication, no leadership-supervisors just gossip- Manager is clueless

WellSense Health Plan Response

Thanks for the review. We’re proud of creating an inclusive workplace and we’re proud of all our people that make a difference each day for our members. We understand that the work in our Customer Care department can be demanding. We’re always working to make things better and ensure we have appropriate supports in place. We appreciate your valuable feedback to improve our Service and Operations division.

1.0

Dec 20, 2019

Crazy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and work from home

Cons

I can't understand how this place functions. Mangers and directors in the departments have no clue how to do the work. They request work from their employees thats almost impossible to keep up with because of ridiculous case loads. Very bad communication between departments and no one wants to take responsibility. They keep bringing in new management in hopes of changing the culture and improving the business but it always fails. If you are looking for a company that has inclusive diversity in management or some where with actual tools to do your job, or management that respects you, this place is not it.

WellSense Health Plan Response

Thanks for writing a review. Creating an environment where employees feel supported has always been a top priority for us. We recognize that there is always room for improvement and will continue to strive to be best in class when it comes to employee satisfaction. Please feel free to contact me directly if you would like to speak further.

5.0

Oct 24, 2019

Great Place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

High pay, Great environment, Workspace

Cons

Hours, Communication with coworkers, Unorganized

WellSense Health Plan Response

Thank you for sharing your experience here, we value your feedback. We believe our mission-driven organization is special and we strive to be a great place to work!

Viewing 142 - 144 of 245 Reviews

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Jobs at WellSense Health Plan

Operations Manager, Care Management Programs

Prior Authorization Medical Clinician

Claims Quality Inspector

Inpatient Utilization Management Clinician

Director of Sourcing & Supplier Management

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Worst Management Ever

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Great Place

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