Does WellSense Health Plan pay their employees well?

According to anonymously submitted Glassdoor reviews, WellSense Health Plan employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at WellSense Health Plan. This rating has decreased by 20% over the last 12 months.

How satisfied are employees working at WellSense Health Plan?

49% of WellSense Health Plan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WellSense Health Plan 3.9 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at WellSense Health Plan?

Customer Service Representative (17) , Manager (9) , Member and Provider Service Representative (8) , Customer Care Representative (7) , Customer Service Representative (CSR) (4) , Member Service Representative (4) , Administrative Assistant (3) , Care Coordinator (3) , Care Manager (3) , (2) , Actuarial Analyst (2) , Analyst (2) , Call Center Representative (2) , Case Manager (2) , Community Outreach (2)

What are the pros of working at WellSense Health Plan according to real employee reviews?

"Great benefits and overtime availability" ((in 34 reviews)); "The people here are great" ((in 23 reviews)); "Mostly autonomous work environment, work from home three days a week if you meet certain requirements, understanding if days off are needed" ((in 16 reviews)); "The pay is good but not worth the stress" ((in 15 reviews)); "flexible taking time off" ((in 6 reviews))

What are the cons of working at WellSense Health Plan according to real employee reviews?

"Poor management very unprofessional high turnover rate very stressful work environment ." ((in 15 reviews)); "Speckled with leadership wanting the best for themselves and oblivious to the impact of their decisions and indecisions" ((in 11 reviews)); "Training is long and slow." ((in 9 reviews)); "Manager is clueless" ((in 7 reviews)); "Management don't care about your growth, limited opportunities for internal candidates, low salary." ((in 6 reviews))

What are employees saying about WellSense Health Plan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WellSense Health Plan layoffs and their outlook for job security at WellSense Health Plan in 2026.

What are the top reviewed WellSense Health Plan locations?

Boston , Charlestown , Manchester , Springfield , New York , Syracuse , Norman , Charleston , Charlestown , Los Angeles , Londonderry , Rochester , Cambridge , Framingham , Lowell , Somerville , Stoughton , Great Barrington , Ware , Worcester

WellSense Health Plan reviews

3.2

49% would recommend to a friend

(245 total reviews)

Ellen Ginman

Not enough data to show CEO approval

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WellSense Health Plan has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WellSense Health Plan employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

245 reviews

5.0

Sep 26, 2023

good people

Director, quality management

Recommend

CEO approval

Business Outlook

Pros

great people to work with

Cons

it's a public plan that is chronically understaffed

WellSense Health Plan Response

2y

Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciate the camaraderie within our team, as we firmly believe that our people are what truly set WellSense apart. We understand your concerns regarding staffing and the pressure it can place on our existing team members. Workforce planning necessitates a delicate balance, especially as our business continues to grow. We kindly ask for your patience as we explore various avenues to ensure our teams have the support they need to thrive. We sincerely appreciate your dedication and hard work! Your Friends at WellSense

3.0

Jun 22, 2023

busy busy busy

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

helping people that needs answers for their Insurance

Cons

non-stop calls. Shouldn't score employee when workers are providing service

WellSense Health Plan Response

2y

Thank you for sharing your experience at WellSense. We are glad to hear you found value in helping members find answers to their insurance questions, which is a major part of the role and integral to our mission. We understand that call center environments can be challenging, especially when performance standards must be met. We do make every effort to support our employees in these roles and will consider your feedback as we continually evaluate our processes. Your Friends at WellSense

4.0

Jun 13, 2023

Overall great company

Nurse care manager

Recommend

CEO approval

Business Outlook

Pros

Not for profit, good benefits, generous PTO, salaried with no overtime. Work with underserved populations.

Cons

Remote work can be great, but isolating for some. Like much of healthcare there are more managers than nurses, social workers, support staff.

WellSense Health Plan Response

2y

Thank you for taking the time to share your thoughts about working with WellSense. We're pleased to know that you value our commitment to serving underserved populations, our benefits package, and our PTO policy. We are proud to be a nonprofit organization, focusing on the health and well-being of the communities we serve. We recognize the unique challenges that come with remote work and are constantly exploring ways to help our remote team members stay connected and engaged. We are happy to share this feedback, but also encourage you to share any ideas you may have with your immediate manager. Thank you again for your feedback and for being a part of our mission at WellSense. Your Friends at WellSense

Viewing 184 - 186 of 245 Reviews

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Jobs at WellSense Health Plan

Operations Manager, Care Management Programs

Director of Sourcing & Supplier Management

Claims Quality Inspector

Quality Performance Strategist

Senior Pharmacy Data Analyst