Wellmark reviews

Culture does not support change to improve the organization or help subscribers. Company needs to move into the current century in terms of computer systems, process improvement, etc. Lots of lip service to do so but employees not willing to risk making changes. Very conservative on making improvements---easier to keep your head down and do what we have always done in the past.

I was working on a “CRM” system that, frankly, no one really uses in the modern world. It ended up being one of the worst professional experiences of my career. My manager had very little visibility into what was actually happening within the team, which made the situation even more frustrating. There was clear favoritism toward an employee who had been there for a long time and understandably had a deep knowledge of the system. Meanwhile, I was asked to take ownership of a project that was more than 10 years old and was expected to provide leadership on it. When I went to my manager for guidance, the response I received was essentially that the people who originally built the system were gone and the people who were supposed to document it were also gone—so I should just “figure it out.” Unfortunately, very little support or direction was provided. To make matters worse, the team relied heavily on contractors, which created additional challenges. There was very little continuity or institutional knowledge, and it often felt like no one truly understood how the system worked anymore. Overall, it was a very difficult experience and highlighted the problems that arise when documentation, knowledge transfer, and leadership are missing.