WesleyLife reviews

Thank you for all you did to serve our residents and clients in the Pella community. We also appreciated you taking the time to review our team in Pella. Your feedback is being considered in our continual process to make our teams the best they can be while creating an engaging and rewarding culture. We know and acknowledge our people are our greatest asset and resource in transforming the aging experience. Our leadership team in addition Home Office team members have been heavily vested providing direction and support in Pella community as we expand our ministry in the community. In 2013, our team member retention rate was 90 percent and we had some of the highest team member engagement scores at Hearthstone in our organization. They were also above national benchmarks, which we think says good things are happening.

Thank you for taking the time to leave your thoughts. We are sorry your experience with us was not one we would have hoped for, or expected. We hold our leaders to a high standard, and we hope you took the time while you worked with us to share your concerns and frustrations. We believe strongly in the passion, courage, talent, and commitment of our leadership team, and although all humans fall short from time to time, our leaders do a wonderful job of meeting and exceeding the needs and expectations of the people we serve while being pulled in many different directions. And though each team member’s experience is important as well, we are unable to ensure perfection. We are all working toward a broader goal related to who and how we serve. Again, we thank you for leaving your impressions, and we wish you the best.