Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

59% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (56) , Analyst (48) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Senior Analyst (26)

What are the pros of working at Western Union according to real employee reviews?

"The benefits are good and the gift matching when giving to charities is wonderful." ((in 225 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 195 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 172 reviews)); "Good salary and esxpections of work" ((in 133 reviews)); "Good environment and culture" ((in 125 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale." ((in 85 reviews)); "Poor Leadership and path on the direction for the future" ((in 75 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 66 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 32 reviews)); "poor communication and oversight of issues" ((in 24 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

Western Union reviews

3.5

59% would recommend to a friend

(2,941 total reviews)

Devin McGranahan

54% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Feb 15, 2021

Large Bureaucracy

Senior manager

Recommend

CEO approval

Business Outlook

Pros

They spend a lot of money trying to motivate employees. Reasonable workload and respect to work-life balance.

Cons

Very bureaucratic. Middle management does not have much input into decisions.

Western Union Response

5y

Thank you for taking the time to leave a review. We're pleased that you mentioned employee engagement, workload, and work-life balance as pros! We strive to foster a healthy and inclusive workplace where employees can achieve a work-life balance. However, we're sorry to hear about your experience with management as we understand that management can significantly impact our employees across the organization. Employee feedback is key for creating positive change in the organization, and we will share comments like yours with the appropriate teams.

4.0

Feb 3, 2021

Good company but not enough people to get work done

Regional operations manager

Recommend

CEO approval

Business Outlook

Pros

Respect for employee, co-workers. Future opportunities

Cons

Company is struggling to update business model, lay offs in 2019 have left many areas short staffed.

Western Union Response

5y

Thank you for your review. We're pleased that you mentioned our work environment and career opportunities as pros! We strive to foster an inclusive culture where employees experience our core values of trust and respect. However, we're sorry that you feel this way about our recent company changes. We are currently in the middle of a very transformative time, changing the way we work to deliver a better customer experience and drive growth for the company. We appreciate all feedback we receive from both current and former employees, and we will share comments like yours with the appropriate teams to continue influencing positive change.

1.0

Dec 15, 2020

- Worst 6 month in a Job

Operations internship

Recommend

CEO approval

Business Outlook

Pros

Good payment and benefits and afteroffice.

Cons

People and massive disorganization in the structure.

Western Union Response

5y

Thank you for sharing your review. We're glad that you mentioned compensation and benefits as pros! However, we're disappointed to hear about your negative experience at Western Union. We are currently in the middle of a transformative time, changing the way we work to improve our customer experience and drive growth for the company. We take all employee feedback to heart, and we will share your comments with the appropriate teams to help influence positive change in the organization.

Viewing 313 - 315 of 2,941 Reviews

Jobs at Western Union

Retail Sales and Customer Service Associate

Part-Time Retail Sales and Customer Service Associate in Miami, FL

Manager, T&E and Accounts Payable

Senior Manager, Pricing

Western Union

Western Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Large Bureaucracy

Good company but not enough people to get work done

- Worst 6 month in a Job

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