Western Union reviews

3.4

57% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

50% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Apr 1, 2026

Toxic culture driven by favoritism and lack of guidance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Salary • Experience working with other coworkers

Cons

• Career growth depended more on personal relationships with leadership than on performance or results • Advancement required being aligned with the boss’s inner circle rather than demonstrating capability or impact • Clear favoritism toward employees who engaged in “yes-man” behavior and internal politics • Lack of respect from leadership, including dismissive communication and disregard for individual contributions • Feedback was either absent or delivered in a non-constructive, inconsistent way • No clear guidance, expectations, or defined responsibilities • Constant ambiguity around priorities, deliverables, and ownership of work • Employees were expected to “figure things out” without proper direction or support • No structured career path or development plan despite taking on increasing responsibilities • Additional work and expectations were added without recognition, promotion, or compensation adjustments • Leadership failed to provide mentorship, coaching, or any real professional development • Growth opportunities were unclear and often inaccessible unless politically connected • Contributions were overlooked or attributed elsewhere, creating frustration and lack of motivation • High performers were not differentiated from low performers in any meaningful way • Environment discouraged speaking up or challenging decisions • Employees who raised concerns were sidelined or perceived as problematic • Increasing workload without proper staffing or support, leading to burnout • Lack of planning resulted in reactive work rather than strategic execution • Overall culture driven by politics, favoritism, and lack of accountability rather than merit and professionalism

3.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

hybrid work place. Great team

Cons

work environment is bad. office environment is bad

1.0
Mar 27, 2026

Misleading Job

Recommend
CEO approval
Business Outlook

Pros

Nice to talk to clients and help with wire transfers

Cons

Terrible accommodation for employees, constant phone calls off the clock, lack of improvement within a company if you aren’t given every single time of your attention, expect high performance from a low hourly wage (mcdonalds pays more than this job)

Viewing 46 - 48 of 2,934 Reviews

Glassdoor has 3,792 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.