Western Union reviews

3.4

57% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

50% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work in a multicultural environment. Subsidized lunches that are pretty decent. Interesting work.

Cons

Total comp is not competitive because of changes to bonuses (much smaller and shifted more to RSUs that will depreciate). The company has eroded benefits and perks as much as possible, but I'm sure they will find more ways. There is not much room for career advancement and your pay quickly becomes uncompetitive. Leadership values corporate speak without results more than competency. Things take too long to release to customers. There are too many priorities for the workforce so it leads to delays, burnout, and turnover. Employee evaluations are really just a popularity contest. The company cannot sustain its dividend payments for more than a couple years and needs to be acquired or go private to have a chance of survival. For now, there is a lot of restructuring, layoffs, toxic competitiveness, turf wars, and a focus on things that have nothing to do with improving revenue. Every time I come back from a few days office, there is an important departure or layoff.

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very well-known global organization with a strong brand - Mostly good colleagues who work hard and are trying their best. My team and the people I work with are excellent! - Better leaders vs before! Some of the bad ones have left already - Good compensation and decent benefits - Career movement is slow but possible! There is evidence of internal mobility and career progression across the company.

Cons

- Budget challenges require teams to be more conscious of costs - Lots of change. Employees need to be flexible. - Mandatory 3x in office but there is some flexibility allowed - There are some teams that are SO TOXIC... They bleed negativity and make it seem like the company is horrible when it really isn't. Yes, there are challenges, but all companies have challenges. Be wary of the kind of people you are getting your advice from and discern for yourself.

Viewing 49 - 51 of 2,933 Reviews

Glassdoor has 3,791 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.