Western Union reviews

3.4

56% would recommend to a friend

(2,932 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,932 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

I don't have many pros to say about Western Union which is why I left. However, I do love that you can work globally with many colleagues and get to really know other cultures.

Cons

I'm not sure where to even start. In the past year, they taken away cell phone benefits (offering a one-time payment of $250 to cover costs), have stated that their unlimited FTO policy is actually limited to 20 days annually, have started tracking employees badge scans down to the second and reporting on if they aren't at 8 hours or more in the office for 3 days a week (with rumors they are trying to hire someone to track when you go for lunch so that doesn't count towards the 8 hours) and no flexibility when it comes to work from home policies for most employees (even though a majority of execs have that privilege). There are also very, very limited career advancement opportunities unless you are a favorite of upper management.

1.0
May 12, 2025

Avoid Like the Plague

Recommend
CEO approval
Business Outlook

Pros

-Pay (golden handcuffs, though) -Location is in tech center

Cons

1) Toxic management/leadership. -Was told culture is “sink or swim” and to “create my own responsibilities” -Passive-aggressive leaders from middle management and director. Constantly looking at your screen when walking by, snippy emails, and openly criticize subordinate work on open floor in front of you. 2) Unlimited PTO. This depends on your manager/team director, however, this policy enables control freaks and micromanagers. Was told 10 days was too many in my first year. 3) Attendance. The company requires you in office minimum 3 days a week and if you miss your attendance threshold 2 weeks in a row, you’re required to meet w/ your manager and HR about your performance. And no flexibility to work fully remote around the holidays. I was “pressured” to be in the office for Christmas. 4) Financial Concerns. Western Union is in serious trouble financially. With the crackdown on immigration, migrants (Western Union’s main customer) have reduced their transaction volume significantly, resulting in a major revenue decrease for the overall company. In-turn, Western Union has subleased 2 floors at their HQ building to generate new revenue and are looking at potentially subleasing another floor. This has resulted in hoteling at HQ, w/ certain floors not having enough seats for bigger teams and the executive team asking employees to come in different days than they normally do. I could go on all day about how toxic the culture was and that starts from the top (real estate director). Avoid that department at all costs and only take a job here if you’re desperate (layoffs happen almost monthly).

1.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible time off Woke life balance All this completely depends on management

Cons

The CEO seems to thrive on harassment, conflict, and bullying. The executives he has brought in seem to follow this. Marketing executive has only brought in male leaders who actually do no work. They fire the few people that are respected and smart, leaving the people who do work to just be in fear of being bullied. The ceo is a total micromanager which at that level shows his focus can never grow a company. You know when you see people crying on a daily basis, this is not a good place to be.

Viewing 10 - 12 of 2,932 Reviews

Glassdoor has 3,790 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.