Western Union reviews

3.5

60% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

With bare minimum human resources, no replenishment of former employees, and constant state of emergency to deliver, one is bound to be battle trained for the next job. If you can survive in this environment you are bound to add great value in the next job. They have a gym in house if you love working out (if not get in that habit, its easier to deal with bad environment if your body is healthy).

Cons

The people in managerial role (sr manager and up) would not be in that position had it been Amazon / Google. You have a leadership that believes in putting pressure instead of being hands on and helping. Since promotion is based on rear-end kissing, the person at bottom of pyramid is often abused, over worked, and humiliated when things go wrong (symptoms of increasing work and no hiring). With min technical knowledge, the heavy lifting is done by the foot soldiers and the upper management only delegates with no hands on helping when things are difficult. So ensure that you stand up to the bully. If you don' then you'll be crushed. The environment encourages bully supervisors and it is up to you to watch yourself. Also, do not expect any training or smooth transition to be up to speed. This shouldn't be surprising if promotion is purely based on favoritism rather than actual people's skill. Do not expect a change of roles / project. You'll most likely be stuck doing grueling work on the same project because there would be no one hired to free up your time. Most importantly, DO NOT be stuck for more than 2 years especially if you are starting your career. Always be on the look out for better opportunity.

2.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Used to have tons of pros when I started in 2024, but after leaving in 2025 the only pros I can come up with were the people on my small team.

Cons

The "Unlimited FTO" is a total scam for Western Union to not have to pay you PTO. They still limit the amount of unlimited FTO you receive in a year. Another scary con is the fact that all tenured employees left in masses when these new changes were rolled out. Now there is hardly anyone left with a lot of experience with WU, which became clearly obvious as things started to hit the fan with deliverables no longer meeting expectations because all the great employees left.

Viewing 118 - 120 of 2,934 Reviews

Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.