Western Union reviews

3.5

60% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jul 2, 2025
Recommend
CEO approval
Business Outlook

Pros

I've been with the company almost two years. I really like my job, my team, abd the work I do. I am nicely compensated. We have monthly site leader meetings that offer good food and swag. We get great swag here!

Cons

Too much energy about watching attendance - first the focus was on the number of days in the office, then number of hours in the office. Total big brother watching our every move. And yet they expect me to take early morning and late evening meetings. And still be in the office for 8 hours. So then I have to work a 12 hour day to fit it all in. It’s inflexible. All senior leaders barricaded on the top floor in the white tower. They only come out for all-hands meetings. They say they offer a flexible time off policy but recently revised it to say time off now includes sick time and will be scrutinized if it’s over 20 days a year. This sends the message that it isn’t really flexible. Variable pay changes – my bonus opportunity base is now locked forever to what I made in 2024 (for new employees, it’s lock on what you make when you start). Only way to get a higher bonus is a promotion or get Exceeds on annual performance ratings – which is capped to top 5% of employees. Seems like they are always looking for ways to be cheap. Company phones no longer provided yet you want me connected. If I want to check email on my personal phone, I have to put WU security policies on my phone which limit what I can do on my own phone – copy an address into another app, like a map or navigation app; access my own OneDrive. Makes it hard to justify it. More cheap policies - you charge me if I use WU benefits if my spouse also has a benefits program. (Not to mention the US Medical offering isn’t very helpful, high premiums and copays.) Not eligible for recognition if above a certain level – sure it’s supposed to come from performance in the form of compensation but it doesn’t seem to happen. The people who do a fraction of the work get recognized because they are eligible to participate in the program and the people doing all the work don’t get recognized because they are too high a level. There is no fun here – no team lunches, no team events, no team building activities. Just meetings, volunteer events, or training. (Exceptions are if someone throws a party, like a going-away party or a baby shower.)

1.0
Apr 19, 2025

Slow bleed out of a dinosaur

Recommend
CEO approval
Business Outlook

Pros

Free Ozo coffee on Fridays at HQ

Cons

No work life balance with the constant layoffs. Terrible leadership and communication from executive leadership. HR employs outdated, draconian HR policies and are constantly threatening employees with negative consequences.

1.0
Mar 12, 2025

Stay Away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Its a job, I guess?

Cons

Very non-employee friendly. They make you badge in and badge out of the floor because they are monitoring how long you are working and if not working exactly 8 hours in the office, you will be on a report. They took away the unlimited PTO and not it is limited to 19 days a year. They reduced the severance package in half. There are better jobs options out there, stay away!

Viewing 121 - 123 of 2,934 Reviews

Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.